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NOC Analyst

Oneida Nation Enterprises, LLC Verona Full-Time
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Position Responsibilities:

  • Effectively supports operations startup, monitoring, control, and bringing down the operation of the computer systems using the computer or administrator console; the consoles of equipment at remote sites, and other control/monitor units.
  • Continually assesses the performance of the computer systems in order to maintain the parameters and standards of its operation, and to assist in making corrections or improvements in them.
  • Exhibits and performs superior troubleshooting techniques in a proactive environment in order to resolve issues as quick as possible and limit impact to business operations.
  • Supports the development of Operations Procedures and Manuals; ensures modifications are done in a timely manner to be effective with the implementation of change.
  • Establishes and follows Standard Operating Policies and Procedures for managing systems.
  • Ensures the backup schedule is processed and the tapes are rotated for offsite storage.
  • Performs 1st and 2nd Level Support for all systems and escalates trouble ticket as required by support model in a timely manner.
  • Opens trouble ticket as required by support model.
  • Conducts remote control of servers and desktops as required by support model during trouble shooting trouble tickets.
  • Places service calls for hardware and software to vendors as required by support model.
  • Resolves trouble tickets at fast as possible in accordance with support model, and in compliance with Service Level Agreements.
  • Monitors and initiates batch processing or work requests as required.
  • Ensures all system backups of data run as scheduled and performs all required tasks as necessary to protect the organization.
  • Complete Gaming System Audits
  • Responsible for On and Off Boarding

Minimum Qualifications:

  • Degree in Computer Science, or other related technical field, and/or equivalent experience of at least four yrs. in an IT environment.
  • Must be experienced in resolving a multitude of computer user difficulties.
  • Must demonstrate excellent troubleshooting skills; understands at what point to escalate issue to next support level.
  • Must possess a general knowledge of IBM AS/400 and OS/400, UNIX, Intel platform, database concepts, and networking protocols, concepts and devices.
  • Must have a basic understanding of the Windows operating systems.
  • Must be flexible and willing to work any shift – position is a 24X7 coverage support position.
  • Must possess knowledge of Microsoft Office, Microsoft Windows, and basic networking concepts (TCP/IP, DNS, cabling, wireless, etc.). Must be comfortable supporting administrator-level functionality across operating systems.
  • Must have knowledge and experience with corporate infrastructure packages such as Outlook, Citrix MetaFrame, Windows Terminal Services, Active Directory, NDS, and Virus Scanning (local and server-based).
  • Must possess knowledge of end-user device hardware support including PCs (CPU, Motherboard, BIOS, NIC, video, sound, PSU, HDD, CD-RW, DVD, FDD), monitor, keyboard, mouse, drivers, firmware, printers, and laptops.
  • Must be detail oriented and able to work effectively in a multi-tasking environment.
  • Must understand VPN and TFP
  • Understand Incident Management and Response.

Desired Qualifications:

  • Some type of Industry Certification
  • Experience in an Information Technology Call Center
  • Demonstrated experience working with gaming and/or hospitality systems.
  • A working knowledge of transaction processing and data flow in a large enterprise computing environment.

Recommended skills

Storage (Computing)
Active Directory
Operating Systems
Server (Computer Science)
Incident Management


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Job ID: 22295-PR02S


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