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Call Center - Customer Service Specialist

Alliance Data card services Columbus Part-Time
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Job Summary

The Customer Care Advocate is responsible for taking inbound customer service (& related) calls from end-user customers and in-store members of brand partner organizations. The Customer Care Advocate is responsible for a multitude of inquiries including (but not limited to) Late Fee Inquiries, Statement Reviews, Credits/Return Calls, Loyalty Rewards Calls and Credit Line increases for private label credit card products that Alliance Data offers to its customers.

 

Reports to

Customer Care Supervisor



Essential Job Functions

Answer a variety of inbound calls from customers as well as in-store brand partner associates in the retail environment and updating the computer system during each call to keep systems up-to-date.

Handle Late Fee Inquiries/ Waivers while attaining to the particular client’s and Alliance Data’s various policies (e.g., how and when a late fee can be waived). Customer Care Advocate must track these interactions in applicable company systems.

Navigate various systems to field questions that customers may have in regards to their monthly statement such as errant charges, charge reversals after returns, and other related inquiries.

Assist customers with redemptions, disputes & inquiries regarding Loyalty Rewards Program calls that span one or many brand partners.

Field calls from brand partners who are working in their retail store to help in opening credit cards as well as credit line increases for in-store customers and authorizing sales when needed for customers in the store.



Education/Certifications

High School Diploma or GED



Work Experience

Minimum of 4 months in Call Center Customer Service Role preferred



 Knowledge, Skills and Abilities

Excellent computer abilities to navigate our care systems, as well as the Microsoft office

Strong problem solving skills

Basic data-entry and typing skills

Basic mathematical abilities

Stable employment record

Regular, predictable attendance

Schedule flexibility to work 40 hours per week including days, evenings and weekends

Ability to effectively communicate in a respectful and assertive manner

Willingness to submit to and pass E-Verify and background check

Ability to feel comfortable sitting for most of an 8h shift



Working Conditions/ Physical Requirements

Call Center environment; job requires sitting the majority of workday



Direct Reports

0 Direct Reports

This job description is illustrative of the types of duties typically performed by this job. It is not intended to be an exhaustive listing of each and every essential function of the job. Because job content may change from time to time, the Company reserves the right to add and/or delete essential functions from this job at any time.

About Alliance Data’s card services business

Alliance Data’s card services business develops market-leading private label, co-brand, and business credit card programs for many of the world's most recognizable brands. Through our branded credit programs, we help build more profitable relationships between our partners and their cardmembers, and drive lasting loyalty.         

Using the industry’s most comprehensive and predictive data set, advanced analytics, and broad-reaching capabilities, Alliance Data’s card services business has been helping partners increase sales and provide greater value to their cardmembers since 1986. We are proud to be part of the Alliance Data enterprise (NYSE: ADS), an S&P 500, FORTUNE 500 and FORTUNE 100 Best Companies to Work For company headquartered in Columbus, Ohio. To learn more, visit URL blocked - click to apply, follow us on Instagram URL blocked - click to apply, check us out on URL blocked - click to apply, and connect with us on LinkedIn at URL blocked - click to apply.   

  • Alliance Data offers a competitive salary, a comprehensive selection of benefit options including 401(k).
  • All job offers are contingent upon successful completion of credit and background checks.
  • Alliance Data is an Equal Opportunity Employer.
  • Alliance Data will provide accommodations to applicants needing accommodations to complete the application process.
  • Any applicant offered employment will be required to establish that they are legally authorized to work in the United States for Alliance Data.
  • Alliance Data participates in E-Verify.
  • Alliance Data will consider for employment qualified applicants with criminal and credit histories in a manner consistent with the requirements of all applicable laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance.











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Sales
Retailing
Scheduling
Data Entry
Typing

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Call Center - Customer Service Specialist
Estimated Salary: $69K
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Job ID: 0102852

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Alliance Data’s card services business develops market-leading private label, co-brand, and business credit card programs for many of the world's most recognizable brands. As one of Fortune’s 100 Best Companies to Work For and consistently recognized as a best place to work in markets we serve, our associates choose us as an employer to feel appreciated, valued and fulfilled – both personally and professionally. That’s why we are driven to grow –  seeking individuals who will propel the company forward through challenging, enriching experiences that enable our associates, and our organization, to grow together.

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