Job SummaryThe Customer Care Advocate is responsible for taking inbound customer service (& related) calls from end-user customers and in-store members of brand partner organizations. The Customer Care Advocate is responsible for a multitude of inquiries including (but not limited to) Late Fee Inquiries, Statement Reviews, Credits/Return Calls, Loyalty Rewards Calls and Credit Line increases for private label credit card products that Alliance Data offers to its customers. Reports to
Customer Care SupervisorEssential Job Functions
Answer a variety of inbound calls from customers as well as in-store brand partner associates in the retail environment and updating the computer system during each call to keep systems up-to-date.
Handle Late Fee Inquiries/ Waivers while attaining to the particular client’s and Alliance Data’s various policies (e.g., how and when a late fee can be waived). Customer Care Advocate must track these interactions in applicable company systems.
Navigate various systems to field questions that customers may have in regards to their monthly statement such as errant charges, charge reversals after returns, and other related inquiries.
Assist customers with redemptions, disputes & inquiries regarding Loyalty Rewards Program calls that span one or many brand partners.
Field calls from brand partners who are working in their retail store to help in opening credit cards as well as credit line increases for in-store customers and authorizing sales when needed for customers in the store. Education/Certifications
High School Diploma or GEDWork Experience
Minimum of 4 months in Call Center Customer Service Role preferred Knowledge, Skills and Abilities
Excellent computer abilities to navigate our care systems, as well as the Microsoft office
Strong problem solving skills
Basic data-entry and typing skills
Basic mathematical abilities
Stable employment record
Regular, predictable attendance
Schedule flexibility to work 40 hours per week including days, evenings and weekends
Ability to effectively communicate in a respectful and assertive manner
Willingness to submit to and pass E-Verify and background check
Ability to feel comfortable sitting for most of an 8h shift Working Conditions/ Physical Requirements
Call Center environment; job requires sitting the majority of workdayDirect Reports
0 Direct Reports
This job description is illustrative of the types of duties typically performed by this job. It is not intended to be an exhaustive listing of each and every essential function of the job. Because job content may change from time to time, the Company reserves the right to add and/or delete essential functions from this job at any time.
About Alliance Data’s card services business
Alliance Data’s card services business develops market-leading private label, co-brand, and business credit card programs for many of the world's most recognizable brands. Through our branded credit programs, we help build more profitable relationships between our partners and their cardmembers, and drive lasting loyalty.
Using the industry’s most comprehensive and predictive data set, advanced analytics, and broad-reaching capabilities, Alliance Data’s card services business has been helping partners increase sales and provide greater value to their cardmembers since 1986. We are proud to be part of the Alliance Data enterprise (NYSE: ADS), an S&P 500, FORTUNE 500 and FORTUNE 100 Best Companies to Work For company headquartered in Columbus, Ohio. To learn more, visit URL blocked - click to apply, follow us on Instagram URL blocked - click to apply, check us out on URL blocked - click to apply, and connect with us on LinkedIn at URL blocked - click to apply.
- Alliance Data offers a competitive salary, a comprehensive selection of benefit options including 401(k).
- All job offers are contingent upon successful completion of credit and background checks.
- Alliance Data is an Equal Opportunity Employer.
- Alliance Data will provide accommodations to applicants needing accommodations to complete the application process.
- Any applicant offered employment will be required to establish that they are legally authorized to work in the United States for Alliance Data.
- Alliance Data participates in E-Verify.
- Alliance Data will consider for employment qualified applicants with criminal and credit histories in a manner consistent with the requirements of all applicable laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance.