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Lead Hotel Houseperson FT 1st shift

Mystic Lake Casino Hotel Shakopee, MN Full-Time
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Job Summary:

Prepare guest rooms for cleaning, maintain cleanliness of all public areas, and handle guest requests while providing exceptional guest service in a fast-paced environment. Trains Hotel Housepersons and is the first point of contact for Hotel Housepersons inquiries.

Job Duties:

  1. Strips guest rooms of soiled linen and towels. Checks and empties all ashtrays and trashcans throughout the hotel. Collects room attendant's trash and take to appropriate area for pick up. Ensures cleanliness of public areas including hallways, elevators, vending rooms and service areas. Cleans and maintains Spa and Tower Boardroom. Accurately completes daily paperwork.
  2. Trains and follows up with Hotel Housepersons and communicates performance to leadership. First point of contact for Hotel Housepersons inquiries and to ensure daily Hotel Housepersons are properly completing all assigned tasks.
  3. Collects drink ware for washing and delivers to assigned service areas. Ensures other Hotel Housepersons are following proper procedures in regards to drinkware.
  4. Inventory and maintain cleanliness of store rooms. Stocks linen in service closets. Follows up with other Hotel Housepersons to ensure standards are met.
  5. Delivers and removes guest requested items such as rollaways and cribs. Follows up with other Hotel Housepersons to ensure standards are met
  6. Notifies supervisor of any guest room issues including maintenance and security needs.
  7. Occasional tasks.


Recommended skills

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Job ID: 5000491926106


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