Create a Job Alert.

Enter your email below to save this search and receive job recommendations for similar positions.
Thank you. We'll send jobs matching these to
You already suscribed to this job alert.
No Thanks
US
What job do you want?

Call Center Customer Service Support job in Edwardsburg at Lkq Corporation

Create Job Alert.

Get similar jobs sent to your email

Apply to this job.
Think you're the perfect candidate?
Apply on company site

You’re being taken to an external site to apply.

Enter your email below to receive job recommendations for similar positions.
Call Center Customer Service Support at Lkq Corporation

Call Center Customer Service Support

Lkq Corporation Edwardsburg, MI Full Time
Apply on company site

Create Job Alert.

Get similar jobs sent to your email

Starting Rate $14.00/HR

BE LOYAL! BE REWARDED!
ARE YOU READY TO BE PART OF AN EXCITING TEAM?!?
CONTINUE TO CONTRIBUTE EXCELLENT PERFORMANCE TO YOUR TEAM; YOU COULD BE ELIGIBLE FOR A RETENTION BONUS! UP TO $1,200! ASK YOUR MANAGER FOR DETAILS…

As a part of our continued growth we are looking for a dedicated and passionate Call Center Customer Service Representative. As a Call Center Customer Service Representative, you will be responsible for: handling inbound customer service calls, tracking product shipments, creating call logs for Warranty Technicians and addressing general customer service issues. The Call Center Customer Service Representative will also be responsible for maintaining excellent customer service to internal and external customers always. We are seeking candidates who are extremely motivated and are excited about the opportunity to support all operational processes and procedures. If you like growth and working with happy, enthusiastic individuals, you'll enjoy a career with us!

Job Summary:
Handles all inbound customer service calls including tracking shipments, looking up warranty claims for payment questions issuing pickups for product, tracking core credits, create call logs for warranty technicians, and addressing general customer service issues.

Essential Job Duties and responsibilities include the following. Other duties may be assigned.

Contact businesses, sales representatives, and/or private individuals by phone

Deliver prepared information on products via email/verbal communication, and/or fax

Obtain customer information

Complete records of telephonic interactions, order and accounts

Answer calls and respond to emails

Handle customer inquiries both telephonically and by email

Research required information using available resources

Manage and resolve customer complaints

Provide customers with product and service information

Update existing customer information

Identify and escalate priority issues

Route calls to appropriate resource

Follow up customer calls when necessary

Document all call information according to standard operating procedures (P0572001).

Complete call logs

Be familiar with ATK internal Policies, values, employee manual, and ATK Quality Policy.
Be aware of his/her process/sub-processes and know related procedures.
Maintain performance indicators in acceptable levels.
Maintain a safe and clean work environment (control of house keeping record R0164001).
Performs other clerical duties as needed, such as filing, photocopying, and administrative duties for the Accounting and Warranty departments and tracking shipments
Be familiar with ATK’s Code of Safe Practices.



EDUCATION AND/OR EXPERIENCE: High School graduate required.



KNOWLEDGE/SKILLS/ABILITIES: Must have good written and verbal communication skills along and the ability to work well with others. Must have good customer relations skills.



MACHINES, EQUIPMENT, AND SOFTWARE: Computer, 10-key calculator, multi-user telephone system, copier, fax machine, and Microsoft Office software.



PHYSICAL DEMANDS AND WORKING CONDITIONS: This position requires sitting, standing, bending, and lifting. Must be physically able to lift boxes weighing approximately 30 lbs. Must have the ability to work under conditions of frequent interruptions and be attentive to details.


Recommended Skills

Customer Service
Clerical Works
Administration
Passionate
Customer Relationship Management
Filing

Recommended Jobs

Call Center Customer Service Support
Lkq Corporation Edwardsburg Full Time
Customer Service
Smartlinks Wireless Niles
$35,000 - $45,000/Year
Customer Service Representative
Express Employment Professionals Niles
$14.00 - $15.00/Hour
Apply to this job.
Think you're the perfect candidate?
Apply on company site

Help us improve CareerBuilder by providing feedback about this job: Report this job

Report this Job

Once a job has been reported, we will investigate it further. If you require a response, submit your question or concern to our Trust and Site Security Team

Job ID: 20311

CareerBuilder TIP

For your privacy and protection, when applying to a job online, never give your social security number to a prospective employer, provide credit card or bank account information, or perform any sort of monetary transaction. Learn more.

By applying to a job using CareerBuilder you are agreeing to comply with and be subject to the CareerBuilder Terms and Conditions for use of our website. To use our website, you must agree with the Terms and Conditions and both meet and comply with their provisions.