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  • La Crosse, WI

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Customer Service and Claims Representative - Telecommute Onalaska, WI

UnitedHealth Group • La Crosse, WI

Posted 6 days ago

Job Snapshot

Full-Time
Healthcare - Health Services
Customer Service
0

Applicant

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Job Description



If you are located within a commutable distance to Onalaska, you will have the flexibility to telecommute* as you take on some tough challenges. Even if you have no prior experience, we have training classes starting soon to help you build the successful career that you want - apply today! We provide the support and structure, you provide the interest and motivation.




*All Telecommuters will be required to adhere to UnitedHealth Group’s Telecommuter Policy.




You like working with people. Even more so, you like helping them. This is your chance to join a team dedicated to helping our members and their families every day. In this joint role as a Customer Service and Claims Representative, you'll join us on a mission to not only deliver the best customer service in the health care industry, but the best customer service. Period. Your compassion and customer service expertise combined with our support, training and development will ensure your success. This is no small opportunity. This is where you can bring your compassion for others while doing your life's best work. sm




In this role, you play a critical role in creating a quality experience for the callers that you connect with and those that you correspond with. Every interaction gives you that opportunity to improve the lives of our customers and exceed their expectations. You'll spend the majority of your day by responding to calls from our members and help answer questions and resolve issues regarding health care eligibility, claims and payments. You'll also spend a portion of your time reviewing, researching and processing healthcare claims with the goal to ensure that every claim has a fair and thorough review.




To learn even more about this position, click here to watch a short video about the job: http://uhg.hr/CustomerFirstRep  (Note: these videos are labeled with our internal job title of Customer First Representatives)


This position is full-time (40 hours/week) Monday - Friday. Employees are required to have flexibility to work any of our 8 hour shift schedules during our normal business hours of (7am to 5pm). This will be a work at home / telecommute role after training, which will be conducted onsite in office at is located at 2700 Midwest Drive, Onalaska, WI 74650.It may be necessary to attend occasional meetings onsite as well. Please review our telecommute requirements below.



There are several steps in our hiring process - it’s a thorough process because we want to ensure the best job and culture fit for you and for us. In today’s ultra-competitive job market, the importance of putting your best foot forward is more important than ever. And you can start by completing all required sections of your application. (i.e. profile, history, certifications and application/job questions). Once you submit your resume, you’ll receive an email with next steps. This may include a link for an  on-line pre-screening test(s) (or what we call an assessment) that we ask you to complete as part of our selection process.  You may also be asked to complete a digital video interview, but we will offer full instructions and tips to help you. After you have completed all of these steps, you can check on the status of your application at any time, but you will also be notified via e-mail. http://uhg.hr/OurApplicationProcess




Primary Responsibilities: 



  • Answer incoming phone calls from customers and identify the type of assistance the customer needs (i.e. benefit and eligibility, billing and payments, authorizations for treatment and explanation of benefits (EOBs)

  • Ask appropriate questions and listen actively to identify specific questions or issues while documenting required information in computer systems

  • Own problem through to resolution on behalf of the customer in real time or through comprehensive and timely follow-up with the member

  • Review and research incoming healthcare claims from members and providers(doctors, clinics, etc) by navigating multiple computer systems and platforms and verifies the data/information necessary for processing (e.g. pricing, prior authorizations, applicable benefits)

  • Ensure that the proper benefits are applied to each claim by using the appropriate processes and procedures (e.g. claims processing policies and procedures, grievance procedures, state mandates, CMS/Medicare guidelines, benefit plan  documents/certificates)

  • Communicate and collaborate with members and providers to resolve issues, using clear, simple language to ensure understanding

  • Meet the performance goals established for the position in the areas of: efficiency, accuracy, quality, member satisfaction and attendance




Telecommuting Requirements


  • Reside within a commutable distance to Onalaska with the ability to attend onsite training
  • Required to have a work area in a section of the residence that provides information privacy
  • Required to have lockable drawers for the securing of confidential information
  • Prior experience working at home / telecommuting is a plus

 Telecommuting Preferred
  • Required to have a dedicated work area established that is separated from other living areas
  • Required to keep all Company sensitive documents secure
  • Must live in a location that
    can receive a UnitedHealth Group approved high-speed internet connection
    or leverage an existing high-speed internet service

Required Qualifications:




  • Prefer 1 year experience in an office setting, call center setting or phone support  role, but not required

  • An education level of at least a high school diploma or GED OR 10 years of equivalent working experience

  • Demonstrated ability in using computer and Windows PC applications, which includes strong keyboard and navigation skills and learning new computer programs

  • Ability to multi-task  duties as well as the ability to understand multiple products and multiple levels of benefits within each product

  • Ability to work regularly scheduled shifts within our hours of operation including the training period, where lunches and breaks are scheduled, with the flexibility to adjust daily schedule, and work over-time and/or weekends, as needed

  • All new hires will be required to successful complete the Customer Service  training classes and demonstrate proficiency of the material





Careers at UnitedHealthcare Employer & Individual. We all want to make a difference with the work we do. Sometimes we're presented with an opportunity to make a difference on a scale we couldn't imagine. Here, you get that opportunity every day. As a member of one of our elite teams, you'll provide the ideas and solutions that help nearly 25 million customers live healthier lives. You'll help write the next chapter in the history of health care. And you'll find a wealth of open doors and career paths that will take you as far as you want to go. Go further. This is your life's best work.SM


Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.



UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.




Keywords: customer service representative, customer service, CSR, UnitedHealth Group, call center, UnitedHealthcare, health care, office, phone support, training class, admin, clerk, cashier, retail, entry level, retail sales, hostess, waitress/waiter, Onalaska, La Crosse

Job ID: 2551_777754_0
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