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Care Coordinator job in Erie at Help At Home

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Care Coordinator at Help At Home

Care Coordinator

Help At Home Erie, PA Full Time
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Help at Home is hiring Care Coordinator in our Erie, PA office! 

Help at Home is the nation’s leading provider of high-quality support services to seniors and people with disabilities. Our clients need us more than ever to continue living independently in their own homes, while staying safe from high-risk facilities.    

Help at Home leads the home care industry in protecting our clients, caregivers and employees. We provide priority vaccine access, a ready supply of quality PPE, and up-to-date training.  

The main focus of the Care Coordinator position is to oversee the clients and care givers in an assigned territory, develop appropriate care plans, onboard, and ensure that clients are prepared and ready to receive quality care. Work hours for this role are normally Monday - Friday 8:00AM - 4:30PM, but may vary to support business needs. This role also requires significant travel within an assigned territory/region to visit new and existing clients as needed.   

Benefits 

Help at Home strives to be an employer of choice in your community and our employees are the foundation of our work. Eligible staff have the opportunity to enroll in a wide variety of benefit programs, along with lucrative bonuses in certain areas.  In 2021, Forbes Magazine identified Help at Home as one of the top 10 employers for new graduates! 

We offer a variety of in-depth training opportunities in order to provide our staff with the tools to be successful. Help at Home also offers strong career path possibilities for those employees who are committed to growing within the organization.  

Join us today and become a Help at Home Hero! 

PRIMARY RESPONSIBILITIES 

  • Visits new clients and assesses their needs:  

  • Observes home conditions;  

  • Develops the initial Care Plan;  

  • Completes all required documentation including contracts, releases and mandated disclosures.  

  • Interviews new Care Givers and initiates the employment process by performing a face-to-face interview and providing them with the employment information packet.  

  • Maintains a disciplined schedule of client follow up:  

  • Performs client reassessments in person every 120 days;  

  • Notifies Case Manager of any changes in the client’s condition that may necessitate changes to the established care plan.  

  • Monitors Care Giver performance, provides education and coaching on changes to client SAF or Individual Service Plans, and generally maintains positive working relationships.  

  • Handles client complaints and problems; documents and reports any significant issues to the appropriate Branch Manager or Case Manager Supervisor or elevates issues for further attention or resolution as required. This position is a mandatory reporting position of any critical incidents.  

  • Maintains high standards of quality service:  

  • Promotes good communications and efficiency within the organization;  

  • Consistently maintains the confidentiality of patient/client and agency information, following HIPAA guidelines relative to handling patient records;  

  • Ensures compliance with local, state and federal laws as well as with Company policies and procedures;  

  • Represents the Company with professionalism, diligence and ethical conduct.  

  • Participates in staff meetings, agency sponsored in-services and team meetings as directed.  

  • Must be fluent in both English and Spanish (Read, Write and Speak).   

  • Performs other job-related duties as assigned.  

COMPETENCIES 

  • Knowledge and Experience. CNA or HHA certification preferred, plus at least one (1) year experience in health care, preferably in-home health or similar operation. Basic to moderate computer skills required. Minimum age requirement is 18 years.  

  • Personal accountability. Exercises good health and personal hygiene practices. Demonstrates reliability and awareness of personal behavior and its impact on others. Dresses appropriately and maintains a professional appearance. Has no record of criminal convictions.  

  • Interpersonal Skills. Enjoys working with people. Deals with conflicts in a professional manner. Functions well as a team member. Communicates effectively. Demonstrates optimism, enthusiasm and willingness to work constructively with other agency team members, and demonstrates respect and concern for the wellbeing of patients and employees.  

  • Leadership. Able to supervise staff and coach them to improve functioning and overall agency services. Assertive, mature, approachable and open-minded. Identifies and progresses toward meeting personal and professional goals.  

  • Physical Demands.  

  • This position involves daily travel within the region to client locations. Incumbent must have the use of an automobile in good working condition, a valid PA driver’s license, and automobile insurance compliant with Company policies.  

  • Must able to deal effectively with stress.  

  • Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.  

  • Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. 

 

Recommended Skills

  • Interpersonal Skills
  • Assertive
  • Ethics
  • Coaching And Mentoring
  • Leadership
  • Scheduling
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