Valley View Medical Center
Provide exemplary customer service to patients, families, staff, physicians and visitors, both in-person and by phone, setting the tone in a positive way for each person's visit.
Smile and provide caring customer service.
Interview patient at workstation or bedside to obtain all necessary information.
Provides first response to phone calls that come into the Concierge desk, directs visitors to their destinations when volunteers are not available.
When patients arrive for there test or procedure and surgery they will be handed a paging disk along with an explanation on how it works.
Searches MIP completely to ensure assignment of the correct medical record number, notify medical records for any duplicate medical record number.
Checks the physician order(s) for patient name, date of birth, physician signature, test, diagnosis and attaches them to the patients file/folder for medical records.
Will be responsible for the recurring accounts which means: scanning in orders, making armbands and checking to see if we need new orders (good for 1 year) checking to make sure if authorization is still good for the new month.
Verifies if patient insurance requires pre-cert/authorization, will obtain authorization from physicians office and verify or will instruct patient to contact physician office if no authorization is on file.
Will be responsible for updating Worker Compensation information and mailing out copy of forms to the worker Comp. company. Then calling to let the PFSD know account is updated with billing information.
Complete Medicare Secondary Payor (MSP) Questionnaire as applicable and retains it in the appropriate system for reference.
Performs medical necessity check, when appropriate on all traditional Medicare accounts unless account is pre-registered.
Preform other duties as assigned.
To perform this job, an individual must perform each essential function satisfactorily with or without a reasonable accommodation.
Every effort has been made to make this job description as complete as possible. However, it in no way states or implies that these are the only duties the incumbent will be required to perform. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or is a logical assignment to the position. This position description does not restrict the right of management to assign or reassign duties and responsibilities with and without notice.
Ask patient for insurance cards and photo identification cards to scan into the appropriate folder. You will also scan physician order, authorization, estimate, signed consents and any correspondence in the appropriate designated folder.
Administer consents form and ensure that all necessary signatures are obtained for treatment from patient/responsible party then scan into patient account under correct category.
Will run estimate sheet or refer them depending on type of registration. Will collect required payments including co-pays and deductibles, or refer them to the Benefits Advisor, when appropriate.
Use the hospital computer system for making account notes for others to reference as appropriate.
Produces paper work on each patient for distribution to appropriate departments. Process patient cards according to paperwork flow and established productivity standards.
Works with physician offices and departments of the hospital providing information when necessary, or forwarding relevant documents to them.
Demonstrates knowledge of occurrence reporting system and utilizes process to report potential patient safety issues.
Meets/Exceeds performance expectations and completes work with in the required time frame.
Is required to attend monthly meeting and seminars as may be required, to work with any shift that the Patient Access Manager requires of them.
High school diploma or equivalent is preferred but not required.
Requires critical thinking skills, decisive judgment and the ability to work with minimal supervision.
Must be able to work in a stressful environment and take appropriate action.
Must have some customer service and medical office experience preferred.LifePoint Health is committed to providing Equal Employment Opportunities for all applicants and employees and complies with all applicable laws prohibiting discrimination against any employee or applicant for employment because of color, race, sex, age, religion, national origin, disability, genetic information, gender identity, sexual orientation, veterans’ status or any other basis protected by applicable federal, state or local law.
- Authorization (Medical)
- Medical Records
- Paging (Secretarial)
- Medical Necessity