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Collections Analyst II

Primary Services Houston, TX Full-Time
$55,000.00/ year
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Looking to take your Corporate Collections skills to the next level? Look no further, we have the perfect Direct Hire opportunity you've been searching for.

Our fortune 25 client is a worldwide leader in the retail energy industry and they are looking to add a Collections Analyst to their team. As they continue to grow and add innovative new products and services, they need talented, determined individuals like you.

As the Collections Analyst you would be responsible for minimizing credit risk exposure and credit losses by executing established collections procedures. Employ strong communication skills and judgment to enforce compliance of contractual payment terms by contacting customers directly. Timely resolving both internal and external customer queries as well as effectively manage the disconnect and reconnect processes.


  • Specialize in the collection of debt owed to the company
  • Use a variety of means to contact individuals who have defaulted on debts and/or who have not paid past-due bills
  • Must have exceptional communications skills, as well as listening abilities and problem-solving acumen
  • Must have good attention to details
  • Generate weekly A/R report and assign what calls to be made to analyst
  • Advise credit department on payment history for customer renewals
  • Participate in major department projects and take an active role in cross-functional teams to assist in driving quality improvements, processes, and initiatives
  • Reduce DSO and increase cash flow
  • Be able to handle multiple priorities
  • Ability to handle stressful situations and maintain composure
  • Be backup to analyst when they are out of office
  • Responsible for collection of term fees, returned checks and proper recording of activity
  • Suggest new or changes in collection policy and procedures to enhance customer experience
  • Responsible for return of credit balances on finalled accounts
  • Responsible for all customer accounts that have summary bills to assure timely payment
  • Outbound and Inbound Collection calls, challenge resolution, customer service issues and be the expert in collection resolution
  • Address escalated customer collections issues received from customer care center that are escalated from the analyst. Objective: Get paid
  • Maintain notes of collection activities in billing and collection systems. Assure that tracking of problem accounts are escalated to manager
  • Acquire collateral from customers and advise accounting counterparts on proper recording to deposit report
  • Advise remittance group on proper application of payments as needed and contact customers if necessary for remittance information
  • High volume phone calls to assigned delinquent customers
  • Responsible for coordination of collection activity with analyst
  • Reconcile customer disputes as they pertain to payment of outstanding balances that are due and be the champion of getting paid
  • Make recommendations to Manager on any process improvements that streamline collection activity
  • Coordinate with relevant groups-sales, legal, accounting, etc. to resolve customer disputes
  • Job applies to Retail accounts- Need to be proficient in all market rules pertaining to collection procedures and be able to recommend drops of customers who are past due
  • Maintain supporting documentation to support drop decisions when PUC complaints arise
  • Responsible for meeting/exceeding collections process metrics and quality control to insure high level of on-time payments and professional customer interactions
  • Monthly reports as required by Manager


  • Bachelor’s Degree Accounting or Business
  • Commercial collections experience REQUIRED
  • 3-5 years High Volume corporate Collections experience
  • 3 years collection experience in Electricity markets PREFERRED
  • Knowledge of Billing and Collections procedures
  • Excellent written and verbal communication skills
  • Strong attention to detail, goal oriented
  • Ability to prioritize and manage multiple responsibilities
  • Self-motivated without assistance from Manager
  • Spanish speaking PREFERRED
  • Proficiency with standard office software packages

If you have the skills and experience, apply today! If someone you know would be a good fit, please direct them to Primary Services!


Recommended skills

Verbal Communication
Attention To Detail
Process Improvements (Business)
Customer Service


Salary Details

This salary was provided in the Job Posting.
Yearly Salary
This salary is within the average salary range of $48,600-$160,000 for this role in this location
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