Manpower is currently hiring for Bilingual Customer Service Representatives to join a leading provider of health and human services worldwide. Must speak one of the following languages: Chinese, Japanese, Korean, Polish, Portuguese, Tagalog, or Vietnamese.
If you are bilingual and have exceptional Customer Service skills, this is the opportunity for you!
Job Title: Customer Service Representative Location: New York, NY 10036 Duration: Direct Hire (6+ months) Shift Timing: Full-time and Part-time shifts available between hours of 7:00 AM - 2:00 AM Pay Rate: $19-20 per hour
GENERAL SUMMARY (Scope, Summary and Impact of Job) This is an entry-level position that involves using scripted responses to answer questions from the public, entering information required to process fulfillment requests for Census forms, and collecting and entering Census data into an Internet Self Response (ISR) instrument. The information will be entered into screens on an application via computer. Training will be provided.
JOB RESPONSIBILITIES Handle inbound and outbound contacts in a courteous, timely, and professional manner. Adhere to Census approved scripts in conducting interviews and completing forms. Enter data into desktop application to accurately capture all responses. Adhere to the Title 13 requirements for maintaining confidentiality of all Census data. Follow defined Census guidelines as they apply to completing Census forms. May be required to work some weekends. Overtime maybe required. Part-time, weekend, and night shifts available.
EDUCATION High school diploma or GED required.
QUALIFICATIONS Fluency in one of the following languages required:
Six months customer service or contact center experience preferred. Must be authorized to work in the U.S. and provide documentation. Position contingent on ability to obtain low risk suitability clearance. Must be able to read and speak English clearly and professionally. Ability to effectively work within established contractual service levels required. Must have demonstrated excellent interpersonal skills..
Why Manpower? At Manpower we are dedicated to enriching people's lives with meaningful employment and development opportunities, as we have done for more than 60 years. We care about you and the role of work in your life, and focus on enabling you to achieve your goals in work and in life.
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