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Field Service Technician - Printers

eXcell Kansas City
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Did you know that our employee benefits start on the first day of employment? Join URL blocked - click to applyand enjoy our generous, DayOne Benefits (SM)!

We are seeking an experienced Field Service Technician to perform break-fix work during M-F, 9am-6pm / afterhours in the Kansas City area.

* * * Contract to Hire Opportunity * * *
  • Candidate must maintain good customer focus meeting deadlines and service level agreements (SLAs)
  • Technician will travel up to a 100-mile radius
  • Maintains, analyzes, troubleshoots, and repairs computer systems, hardware, and computer peripherals
  • Documents, maintains, upgrades or replaces hardware and software systems
  • Supports and maintains user account information including rights, security, and systems groups
  • Trains employees, identifies, analyzes, and repairs product failures, orders and replaces parts as needed
  • Determines and recommends which products or services best fit the customers' needs
  • MUST have Printer repair experience to the component level (not just admin and user-replaceable parts)
  • 2 years plus supporting desktops, laptops, and printers
  • 2 years plus with customer service experience
  • 2 years working in a mobile field environment
  • Reliable Transportation (driving position – reimbursed accordingly)
  • Must be able to pass a driver’s background check
  • Personable as they will be interacting with a wide range of users and environments
Basic Needs / Haves:
  • Ability to work from a bent, crouched, or kneeled position
  • Smartphone with tethering / hot spot capabilities (reimbursed within corporate guidelines)
  • Laptop
  • Basic Hand Tools
  • Possess a valid driver’s license
Preferred, NOT REQUIRED:
  • CompTIA A+
  • OEM Printer Warranty Certifications
  • OEM Laptop / Desktop Warranty Certifications 
W2 only, no Corp to Corp. We are unable to sponsor H1B visas at this time. **URL blocked - click to apply™ Supports Equal Employment Opportunity** URL blocked - click to apply™, a division of CompuCom® Systems, Inc., a global company headquartered in Bellevue, Washington, provides IT staffing services and solutions to Fortune 1000 companies as well as small and medium business. For more information, visit URL blocked - click to apply.

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Field Service Technician - Printers
Estimated Salary: $49K
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Job ID: 19-01950


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