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We are seeking an experienced Field Service Technician to perform break-fix work during M-F, 9am-6pm / afterhours in the Kansas City area.
* * * Contract to Hire Opportunity * * *
Candidate must maintain good customer focus meeting deadlines and service level agreements (SLAs)
Technician will travel up to a 100-mile radius
Maintains, analyzes, troubleshoots, and repairs computer systems, hardware, and computer peripherals
Documents, maintains, upgrades or replaces hardware and software systems
Supports and maintains user account information including rights, security, and systems groups
Trains employees, identifies, analyzes, and repairs product failures, orders and replaces parts as needed
Determines and recommends which products or services best fit the customers' needs
MUST have Printer repair experience to the component level (not just admin and user-replaceable parts)
2 years plus supporting desktops, laptops, and printers
2 years plus with customer service experience
2 years working in a mobile field environment
Reliable Transportation (driving position – reimbursed accordingly)
Must be able to pass a driver’s background check
Personable as they will be interacting with a wide range of users and environments
Basic Needs / Haves:
Ability to work from a bent, crouched, or kneeled position
Smartphone with tethering / hot spot capabilities (reimbursed within corporate guidelines)
Basic Hand Tools
Possess a valid driver’s license
Preferred, NOT REQUIRED:
OEM Printer Warranty Certifications
OEM Laptop / Desktop Warranty Certifications
W2 only, no Corp to Corp. We are unable to sponsor H1B visas at this time. **URL blocked - click to apply™ Supports Equal Employment Opportunity** URL blocked - click to apply™, a division of CompuCom® Systems, Inc., a global company headquartered in Bellevue, Washington, provides IT staffing services and solutions to Fortune 1000 companies as well as small and medium business. For more information, visit URL blocked - click to apply.
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Job ID: 19-01950
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