Skip navigation
Unable to save this job. Please try again later.


Email this Job to Yourself or a Friend

To begin the application process, please enter your email address.

Company Contact Info

  • Concord, MA

Already have an account?

Sign in to apply with your saved resumes.

New to CareerBuilder?

Don't have an account? Continue as a guest!

Sorry, we cannot save or unsave this job right now.

Report this Job

Trust and Site Security Team.

Don't miss out on new jobs!

Get the latest Technical Lead jobs in Concord, MA delivered directly to your inbox. You can unsubscribe at any time.

Saving Your Job Alert

Job Alert Saved!

Could not save Job Alert!

You have too many Job Alerts!

This email address has reached the maximum of 5 email alerts. To create a new alert, you will need to log into your email and unsubscribe from at least one.

Sign Up

or   Sign In Here
Password Must Contain
8 to 15 characters
1 uppercase letter
1 number or symbol
1 lowercase letter
Create an Account with CareerBuilder to save jobs & unlock these great features
See similar job titles and skills to help you make your next move
Upload a resume and become visible to Hiring Managers and Employers
Compare Salary Information to see where you stand amongst your peers
Easily Quick Apply to jobs with just one click!

Email Send Failed!

Technical Call Center Representative Level I

Cardinal Health • Concord, MA

Posted 4 days ago

Job Snapshot

Other Great Industries
Customer Service

Job Description

WaveMark™ Supply Management & Workflow Solutions is a SaaS solution enabling healthcare providers and manufacturers to effectively manage supplies with market-leading innovative technology. WaveMark leverages a portfolio of advanced hardware (e.g. RFID) and cloud-based software including an advanced analytics platform providing full visibility and control of all supplies from low cost commodities to high cost devices and implants. Our global footprint and continuous innovation deliver the most cost effective and workflow efficient patient care possible.  

Responsibilities Include:

  • Case management and initial triage of incoming cases assigned through Salesforce database and customer contact.
  • Document all reported issues and actions taken, ensuring the customer is the updated thru out the ownership of the tickets.
  • Identify, Communicate, and utilize appropriate resources to resolve or escalate to the appropriate teams.
  • Develop in-depth knowledge of the Wavemark customer and back end application in order to triage issues effectively
  • User account creation and maintenance
  • Management of RMA process with customers
  • Perform first line reactive monitoring for down hardware in the field
  • Interact and coordinate with other department to resolve customer issues.
  • Attend and actively participate in Team meetings, including case reviews.


  • BS or BA in Bus Admin, Communications or Computer Science or 1-2 years of related work experience
  • Technical orientation and experience supporting proprietary and standard applications in a technical service center environment
  • Experience performing log analysis and navigating directories using Linux, SQL commands preferred.
  • Ability to build strong and effective working relationships within their environment and external customer relationships
  • Understanding of hospital procedure area workflows preferred
  • Ability to effectively manage multiple tasks, prioritize as necessary so that all clients receive the highest level of customer service.
  • Basic computer operations including Internet and email protocols, connectivity and understanding of Internet Networking
  • Solid problem-solving skills with proficient attention to detail
  • Must have clear, concise written and verbal communication skills
  • Ability to work varied shifts to accommodate off hour’s coverage and customers across multiple time zones
  • High level of enthusiasm/energy coupled with the ability to work in a team environment
  • Experience utilizing a ticketing system; such as, Salesforce.  Jira/Confluence experience helpful but no required.

Shift M-Friday 9pm to 6pm, flexibility to cover earlier or later hours for PTO etc.

Cardinal Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

Job ID: 20050065
Help us improve CareerBuilder by providing feedback about this job: Report this Job.
For your privacy and protection, when applying to a job online, never give your social security number to a prospective employer, provide credit card or bank account information, or perform any sort of monetary transaction. Learn more.
By applying to a job using CareerBuilder you are agreeing to comply with and be subject to the CareerBuilder Terms and Conditions for use of our website. To use our website, you must agree with the Terms and Conditions and both meet and comply with their provisions.
Don't miss out on new jobs like this
Get the latest jobs delivered to your inbox. Unsubscribe at any time.

Saving Your Job Alert

Job Alert Created

Well, this is embarrassing. We are having trouble saving your search. You can try again or come back at a later time.

Maximum Email Alerts

This email address has reached the maximum of 5 email alerts. To create a new alert, you will need to log into your email and unsubscribe from at least one.

More Jobs at Cardinal Health

View All Similar Jobs View All Similar Jobs