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Commercial Collection Analyst

GC Services Limited Partnership Weldon Spring Full-Time
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Resolve delinquent accounts of customers while providing quality customer service on inbound and outbound calls. Responsibilities
  • Complies with all specified FDCPA, state and city laws and provisions, as outlined in the GC Services Compliance with FDCPA and State Collection laws Statement, the GCS A/R Training program and the FDCPA Test
  • Makes arrangements with the customers to pay balance in full or set up the best possible arrangements
  • Documents all collection activity in the client/GC system in a concise and accurate manner
  • Corrects any deficiencies or oversights as outlined by U/M or Manager during telephone monitor, file activity, or QA reviews
  • Maintains good public relations
  • Cope with high-stress environment caused by speaking with emotional callers
  • Assists in the training and development of assigned new employees
  • Assist with second voices on accounts as needed
  • Be assigned work that requires advanced system knowledge or collections knowledge
  • Adhere to Company attendance, punctuality, and meal and rest break requirements
  • Maintain concentration and focus in order to meet performance goals
  • React positively to an ongoing, changing environment
  • Demonstrate the ability to handle pressure when attempting to meet deadlines and performance goals
  • Maintain good working relationship with assigned supervisors and coworkers
  • Work safely without presenting a threat to self or others
  • Perform additional duties as required by management
Qualifications

Education:

High School Diploma or GED is required.  Bachelors degree preferred.

Experience:

2 years of collections experience

Computer Experience:

Must be able to type quickly and accurately, use a mouse effectively, and have a basic understanding of Windows-based operating systems.

Skills & Abilities:

  • Communicate clearly and effectively, both orally and in writing
  • Interpret a constant flow of information
  • Listen effectively
  • Work with and apply basic mathematical concepts
  • Deal with difficult interactions with customers effectively
  • Respond to customer inquiries and statements effectively
  • Write in a clear and concise manner
  • Manage time effectively
  • Solve problems or issues that may come up
  • Concentrate and focus for extended periods of time
  • Cope with high-stress and changing environment
  • Remain alert at all times
  • Adhere to policies and procedures
  • Adhere to work schedule and punctuality requirements

All job offers are contingent upon completion of drug and background checks.

GC Services is an equal opportunity employer: M/F/Disabled/Vet

 

Recommended skills

Product Quality Assurance
Scheduling
Complex Problem Solving
Stress Management
Collections
Training And Development
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Job ID: 2521

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GC Services provides award-winning customer care and account receivables management services to some of the most respected companies nationwide, including many Fortune 500 companies. Our clients come from a wide array of industries, which allows us to deliver best-in-class solutions. As a build-to-suit outsourcer, we customize each of our programs to our clients’ specific needs. Our solutions are designed to protect your brand and enhance your bottom line. We offer the best of both worlds: the personalized attention of a boutique agency and the financial stability of a large company. We look forward to partnering with you.

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