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Technical Support Analyst job in Madison at ITAC Solutions, LLC

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Technical Support Analyst at ITAC Solutions, LLC

Technical Support Analyst

ITAC Solutions, LLC Madison, AL Full Time
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We are currently seeking a Technical Analyst for a contract to hire role in Huntsville, AL.

What you’ll be doing (duties of this position):

  • Providing support to Vendors, Technicians, Engineering, and Project Managers. 
  • We are a 24X7X365 service operation.  As such, prospective analysts must be open to working non-standard 2nd, 3rd and/or weekend shifts and working after hours on call shifts.  All prospective analysts are required to pass a criminal background check.

Certifications that add value:

CompTIA Network +, Service Now, Microsoft, Aruba Wireless, and CompTIA Security +.

Required Certifications:

Any Cisco CCNA

What you’ll need to be considered (requirements):

  • Excellent customer service and telephone skills.  Required proficiency in both spoken and written English required.
  • Experience with Service Now, IT Cares, or similar call center application.
  • Knowledge of switch port configurations (dot1q, Vlans, STP, portfast, bpdugaurd).
  • Network knowledge of standard wiring, client LAN/WAN environments (NAT/PAT, private/public IP address space, DHCP, DNS, TCPIP Fundamentals).
  • Communication and collaboration systems including MS outlook email, video conferencing and VoIP telephony systems; mobile telephony; Web and audio conferencing. Multi-platform client computing across Windows & Apple clients operating systems.
  • End user accounts administration via Active directory. Proficient with Win 7, Win 10, MS Word, MS Excel, Outlook, Account Resets & creations, network connectivity, and Printing.  Desktop services (e.g PC hardware, operating system, and standard applications) Train end users regarding IT client services
  • Capability to work both independently and in a team environment Maintain a high level of customer  satisfaction
  • Capable of producing systems documentation and process manuals in support of operations if required.

Recommended Skills

Local Area Networks
Wide Area Networks
Ip Addressing
Switch (Electrical Components)
User Accounts
Microsoft Outlook

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