The Americas HR Operations function leadsand implements all initiatives and standards in support of positive team memberengagement, leadership effectiveness, talent, culture as a high-performing HR Operationsteam that contributes to superior business results, performance management anddevelopment, recognition, talent management, compliance, team member relations while delivering a best-in-class, internationally recognizedworkplace environment. 

Position Statement

As Director – Human Resources, you willprovide continuous leadership in creating and delivering an exceptional teammember experience and best place to work. The Director - Human Resources willbe directly responsible for contributing to the achievement of superior businessresults in the areas of ensuring outstanding guest service, team memberengagement, favorable financial outcomes, strategic leadership and talentdevelopment, culture, innovation and human resources operations.  

• Strategy – Be globally aligned with the Americas HR Operations function while locally supporting superior business results

• Leadership - Develop innovative, forward-thinking leaders within a comprehensive learning environment

• Culture – Ensure a best-in-class workplace that delivers on Hilton's values, mission and purpose 

• Talent - Hire, engage and develop the world's best hospitality team members

• HR Operations - Embrace and lead implementation of Americas HR Operations initiatives and objectives

PositionSummary

As a Team Member in thisrole, you will be responsible for:

STRATEGY:

• Successfully and innovatively implement HR strategic objectives and monitor for best-in-class results

• Innovate, avoid the status quo and cultivate a transformational Team Member-centric workplace

• Partner with GM/EC to deliver on Hilton's values by creating high-impact TM engagement experiences

• Champion Hilton's culture at the hotel to inspire high-performing multi-cultural, multi-generational teams that build Hilton's talent pipeline

• Leverage people analytics for positive talent and work  environment ROI

• Role model strategic business partner standards to actively contribute  to business results

• Provide owner relations guidance in key areas of HR expertise, as needed (Mgt. Agreements, Wage & Hour, Compliance, Staffing Models)

LEADERSHIP:

• Serve as the hotel'scredible SME on all matters relating to Team Member engagement, culture,performance management,  talent, compliance, leadership and talentdevelopment, training and TM relations
  
• Serve as a visible, participatory leader who proactively and consistently engages with their GM/EC, HR team and Team  Members, external guests and communicates/presents HR Ops topics and initiatives to key stakeholders  (regional/hotel leadership, owners, Team Members)

• Remain current on  trends to evaluate  innovative ways for process/practice  improvements, workplace enhancements and share best  practices

• Partner with  GM/EC on  leading and  coordinating  community  activities at the  hotels

• Participate or represent Hilton in  industry or HR  professional  associations

• As applicable if hotel is covered under a CBA, lead and engage in grievance process representing the interests of the hotel, organization and owners in conjunction with Hilton standards and CBA provisions
  

CULTURE:

• Integrate Hilton's Values/Mission/Purpose when implementing HR Ops initiatives and support guest-centric programs

• Create a vibrant Heart of House physical environment and ambiance that makes Team Memebers feel energized, comfortable and motivated

• Develop a recognition culture that exists among Team Members and across all departments

• Serve as an ambassador of Hilton's culture engaging with TMs through direct and meaningful interactions, leading by example, social media and digital tools

• Deliver Email blocked - click to apply well-being programs to enhance the mind, body and spirit of each Team Member

• Champion Hilton's community interests with pride

• Actively supports Hilton's guest-centric focus with the GM/EC/4D in the spirit of our vision and mission

• Cultivate and promote diversity and inclusion at the hotel and deliver on Hilton's D&I objectives

 HR OPERATIONS:

• Ensure HR standards/practices are compliant with federal/country, state/city laws and audit at least 1x/year incl. but not limited to key areas of W&H, employment/labor laws, AAP, safety, immigration, etc.

• Ensure HR budget is prepared with focus on creating high-impact Team Member experiences, expenses are managed and variances are monitored including workers' compensation

• Ensure HR Basics are collectively in place and applied

• Ensure social/digital platforms are accessible and utilized across departments for purposes of real-time delivery of relevant property information and Team Member engagement

• Embraces, implements and supports Americas HR Ops initiatives in alignment within the parameters and in support of audiences defined each year

TALENT:

• Proactively identify present and future talent gaps and create action plans to address shortfalls

• Perform annual salary and benefits evaluation to ensure the hotels' total rewards are market competitive

• Ensure meaningful onboarding programs are in place for all new hires

• Partner with key leaders within the hotel to create a leadership and development culture to support current and future talent needs

• Ensure internal transfers/promos are the priority when filling positions

• Generate consolidated monthly labor turnover data, ensure GM reviews with EC with corrective action plans

• Maintain open lines of continuous, interactive communication with Team Members to ensure engagement (town halls, exit interviews, focus groups, coffee with Team Members)

• Ensure all key hotel leadership roles have career development plans in place that are actively supported by leadership and profiles are current

• Retain in-depth knowledge of internal talent to help facilitate/manage people moves and talent decisions

• Ensure all key hotel roles have meaningful succession plans with detailed timelines for next moves

• Partner with GM/EC on completion of talent reviews, ensures consistency across departments and align with Hilton's  benchmarks

• Lead the implementation and delivery of training and leadership development  programs and ensure Team Members receive specific training to perform their jobs

• Personally participate in the selection process for all management positions to ensure hotels select the best qualified candidates and ensure Hilton's interviewing process (BBI) is followed for all positions

• Promote benefits and perks of working for Hilton through various communication channels

• Engage in industry networking or academic events to ensure  the most qualified, diverse applicants are attracted and  selected for employment and showcases Hilton as an  employer of choice

• Ensure mentoring and coaching culture is part of the hotel's DNA and incorporate career discussions

• Oversee, support and promote Hilton's Performance Management process

• Ensure culture of not tolerating poor performance with 90-day PIPs in place, as needed

• Promote tools and communication channels that encourage regular, open Team Members performance feedback