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Telecommunications Specialist job in Rockville Centre at Catholic Health Services

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Telecommunications Specialist at Catholic Health Services

Telecommunications Specialist

Catholic Health Services Rockville Centre, NY Full-Time

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Telecommunications Specialist Facility:CHS Services Location:Rockville Centre, NY Department:Telecommunications Category:IT Schedule:Full Time Shift:Day shift Hours:8:00AM to 5:00PM ReqNum:6044958

Position Summary:

Telecommunication specialists are the face to face contact with the user community. Specialists are responsible for responding to problems/requests regarding business telecommunications related hardware and software for Catholic Health Services employees and facilities. The Telecommunications Specialists will gather all necessary information of user and facility telecommunications problems and utilize their skills and experience to resolve the issue. Telecommunications Specialists are responsible for the installation and maintenance of all telephone equipment and the associated components that comprise a facilities telecommunications network. The technician is responsible to interface with vendors, department heads and other CHS telecommunications team members in order to prioritize and expedite the provisioning of services. They are responsible for helping in the planning, coordination and implementation of telecommunications equipment and networking technology for CHS facilities. In some instances it is necessary to run and maintain the communications cabling of a CHS entity. The technician is to provide services to enhance a facilities communications infrastructure while conducting themselves in a professional and dignified manner at all times.

They provide support of remote locations. Telecommunication Specialists must have the ability to lift and move heavy computer equipment. Telecommunication Specialists are responsible for carrying pager and participating in on-call duties.

Position Requirements:

  • Current technical knowledge of Avaya PBX and Key System preferred.

  • Knowledge of VoIP technology

  • Experience with Voice and Data infrastructure cabling install and troubleshooting is a must

  • Familiarity with in-house wire and cable distribution frames.

  • The ability to troubleshoot telecom equipment.

  • Knowledge of Telephone Company Central Office line technology is desired (Including analog, digital Centrex, PRI, etc.) and the ability to work with repair technicians on issues.

  • The ability to read and interpret floor plans schematic drawings

  • Team player with good communications skills and the ability to multitask.

  • Knowledge of Microsoft Office programs for communication and documentation.

  • Constant walking and standing, ladder climbing and moderate lifting.

  • Excellent customer service skills.

  • Minimum three (5) years relevant experience.

  • Travel between CHS locations.

  • A valid NY State driver's license

  • Reliable transportation.

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Recommended Skills

  • Communication
  • Computer Equipment
  • Customer Service
  • Data Infrastructure
  • Floor Planning
  • Infrastructure Management
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