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Staffing Coordinator/Scheduler job in Pembroke at Home Instead

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Staffing Coordinator/Scheduler at Home Instead

Staffing Coordinator/Scheduler

Home Instead Pembroke, MA Full Time
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Staffing/Scheduling Coordinator

The Staffing/Scheduling Coordinator role is a dynamic, multifaceted, rewarding position, responsible for performing a variety of duties designed to support, enhance, and ensure the highest level of service to our clients and their families with an emphasis on creating extraordinary relationships.

This job is perfect for someone who loves to problem solve. Matching the needs of clients with the perfect CAREGiver can be challenging… are you up for it?!

Full Time - Monday-Friday 8am-4pm *would consider part-time 3 to 4 days
Office Location: Pembroke, MA

Primary Responsibilities:

  • Reflect the values of Sanders Senior Care, Inc. d.b.a. an independently owned and operated Home Instead franchise
  • Answer incoming calls, foster, and promote a friendly, professional relationship with clients, their families, and CAREGivers.
  • Create and maintain client and CAREGiver schedules with an emphasis on creating quality matches and the development of extraordinary relationships
  • Foster a strong, positive, supportive relationship with CAREGivers to enhance their level of satisfaction in their job
  • Document all client and CAREGiver activity utilizing the ClearCare software system
  • Follow-up with all client and CAREGiver questions/concerns to ensure they are resolved promptly
  • Conduct client/CAREGiver introductions as needed
  • Maintain and update the CAREGiver website
  • Provide occasional back-up assistance to on-call scheduling on nights and weekends as required
  • Provide CAREGiving to clients in an emergency or when a shift cannot be filled
  • Provide timely and clear written and verbal communication with the franchise owner, colleagues, CAREGivers, clients, and family members
  • Perform any or all other functions and responsibilities as necessary

Knowledge, Skills and Abilities:

  • The successful candidate will possess a positive, energetic, can-do attitude!
  • Must be able to work in a fast-paced environment, be highly organized, and a self-started
  • Must demonstrate excellent oral and written communication skills and the ability to listen effectively
  • Must have the ability to work independently, meet deadlines, multi-task and prioritize tasks
  • Must demonstrate effective interpersonal skills, exercise sound judgment, maintain confidentiality and good decision-making
  • Must demonstrate discretion, integrity, and fair-mindedness consistent with company standards, practices, policies, and procedures
  • Must have the ability to establish good working relationships with the franchise owner, office colleagues, clients, and CAREGivers
  • Must present a professional appearance and demeanor
  • Must be patient and congenial on the telephone
  • Must have good computer skills and be proficient in Microsoft Office, and ability to adapt to new software

For an interview call Jessica at

Apply Online -

Each Home Instead franchise is independently owned and operated.Each Home Instead franchise is independently owned and operated.

Recommended Skills

Active Listening
Verbal Communication
Self Motivation
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