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Support Specialist (14592) job in Austin at Globe Life Family Heritage Division

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Support Specialist (14592) at Globe Life Family Heritage Division

Support Specialist (14592)

Globe Life Family Heritage Division Waco, TX Full-Time

Are you ready for a new career with an insurance industry leader?

As a reporting Specialist you will:

  • Extract and/or compile statistical data from various established databases, sequel tables and resources to create and maintain weekly, monthly, quarterly, and annual reports, ad-hoc reports, and summary recaps for management.
  • Create databases, forms, tables, spreadsheets, etc. to efficiently and accurately track assigned reports and/or tasks.
  • Work with team members to generate and share ideas for best methods of generating reports and recaps that are the most efficient and accurate for reporting/tracking purposes. Offer ideas and feedback to help overall departmental workflow and productivity.
  • Write and maintain detailed written procedures for all tasks performed.
  • Cross-train with other team members to cover each other during vacations and absences.
  • Establish and maintain familiarity with a large volume of statistical company data and assist in maintaining the integrity and security of the data
  • Be accustomed to handling sensitive, confidential records and effectively communicating information directly (verbally and through email) with agents/SGAs/directors/top level executives.

Required Skills:

Required Skills/Abilities:

  • Able to create pdf format reports.
  • Very detail-oriented and understands cross-verification of data
  • Excellent problem-solving and trouble-shooting skills and able to independently research answers and solutions for challenging tasks and assignments
  • Willing to share ideas and skills in a team environment so that all team members can improve departmental productivity
  • Able to remain focused on repetitive or routine tasks
  • Able to remain focused in a face-paced, sometimes noisy environment
  • Able to multi-task and easily adapt to changing priorities and/or deadlines
  • Able to work independently or in a group to accomplish tasks
  • Excellent verbal and written communication skills
  • Self-motivated quick-learner
  • Excellent mathematical and analytical skills (includes writing formulas to calculate growth, averages, etc).

Required Experience:

Education and Experience:

  • Bachelors degree preferred. High school diploma or equivalent required.
  • Advanced or expert-level knowledge and 1-2 years job-related experience in Microsoft Access 2007 or newer. Includes expert knowledge and application of creating complex databases, tables, queries, forms, etc. from scratch.
  • Advanced or expert-level knowledge and 1-2 years job-related experience in Microsoft Excel 2007 or newer. Includes expert knowledge and application of pivot tables, conditional formatting, vlookups, and macros. Ability to create complex forms, reports, etc. from scratch.
  • Life Office Management Association, Inc (LOMA) educational courses and/or certification is a plus but not required.

Recommended Skills

  • Adaptability
  • Analytical
  • Attention To Detail
  • Business Reporting
  • Calculations
  • Communication
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Job ID: 14592

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