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  • Anchorage, AK

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Customer - Operational Support Specialist I - Span

The North West Company - U.S. • Anchorage, AK

Posted 27 days ago

Job Snapshot

Full-Time
Degree - High School
Other Great Industries
Customer Service, Manufacturing

Job Description

As the Customer Operational Support Specialist I, with The North West Company International (NWCI) you are responsible for providing excellent customer service for Span Alaska Sales.

Joining NWCI gives you the opportunity for growth and development throughout the company, a competitive salary and benefits package, and to be part of a dynamic and diverse culture.

NWCI is a leading retailer to under-served rural communities and urban neighborhood markets in the following regions: Rural Alaska, the South Pacific islands, and the Caribbean. Our stores offer a broad range of products and services with an emphasis on food. Our value offer is to be the best local shopping choice for everyday household and local lifestyle needs. Check out northwest.ca for more information.

Your Role:

• Support and resolve customer issues, including shipment tracking, credits and product availability.
• Create website content, add product images and descriptions, and update website offers.
• Review sales orders and correct. Keeps records of completed work.
• Accountable for all aspects of order processing including customer orders purchase orders, receiving, and production of shipping documents.
• Administer Facebook page and Facebook business account. Regularly create content, encourage feedback, and engage customers on key social media platforms.


Desired Skills Experience:

• Must be able to perform each essential duty satisfactorily.
• High school diploma or general education degree (GED); or equivalent combination of education and experience.
• A positive attitude is an absolute requirement.
• Relate and align all duties, customer interactions, and other activities to an underlying business purpose.
• Excellent customer service skills and be able to communicate clearly and effectively.
• Resourceful and skilled in problem solving.
• Superior organization skills and the ability to manage multiple tasks simultaneously and be able to prioritize deadlines.
• Detailed and process oriented and possess critical thinking skills.
• Knowledge of rural Alaska shipping methods and Alaska Native Corporations helpful.
• Proficient with computers, Facebook, and MS Excel, and comfortable learning other computer programs/systems.


Location: Anchorage, AK
Reports To: Span Alaska Department Manager

Interested internal applicants are invited to send their resume directly to internationalcareers@northwest.ca no later than 4:00 P.M., Friday, April 5th, 2019. Internal applicants must fill Subject Line in email application with Internal Candidate Application Role Title for position being applied to.

Positions will be advertised externally; however internal candidates will receive first consideration based on qualifications. NWC employees are encouraged to bring forward applications of external candidates that meet the qualifications of this position.

NOTE: If an existing employee is selected for a posted position they will be required to remain in that position a minimum of one year prior to applying for other posted positions unless authorized by their current supervisor. New employees to the company must also remain in their position a minimum of one year prior to applying for posted positions unless authorized by their supervisor.

A competitive salary is being offered along with opportunities to learn, develop and advance throughout the organization. We thank all applicants for their interest; however only those selected for an interview will be contacted.
Job ID: 8658abdd1faf7d53ae27c284d047d2b2
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