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Automotive Customer Care Specialist

Nesco Resource Stow Full-Time
$14.75 - $15.00 / hour
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Automotive Customer Care Specialist

We are seeking an Automotive Customer Care Specialist to join our team! You will be responsible for helping customers by providing product and service information and resolving technical issues.


  • Answer calls and assist with questions from web customers, students, instructors, District and Regional Managers,

  • national accounts, government, and franchise distributors.

  • Assist customers with automotive tool selection, toolbox selection, troubleshooting, pricing, availability, and technical specifications.

  • Provide technical support concerning information and specifications for products provided in our tools catalog and catalogs of our other suppliers.

  • Input orders/purchase orders/quotations utilizing internal ordering software systems.

  • Resolve open questions.

  • Assist customers with warranty, returns, repairs, identification of parts, and new defective products.


  • Previous experience in customer service, sales, or other related fields

  • Must have a knowledge of tools

  • Ability to build rapport with clients

  • Ability to prioritize and multitask

  • Positive and professional demeanor

  • Excellent written and verbal communication skills

Pay and Shift info

  • 11:30 am to 8:00 pm Monday - Friday

  • Medical, Dental, Vision, and 401k offered

  • Weekly pay via direct deposit or pay card

We encourage you to apply in person Monday – Friday 8:30am-3:30pm – Walk ins welcome!

Nesco Resource
2071 Graham Rd.
Stow, OH 44224
(330) 926-9680

Nesco Resource is an equal employment opportunity employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, or veteran status, or any other legally protected characteristics with respect to employment opportunities.

Recommended skills

Client Rapport
Customer Service
Verbal Communication
Input Orders


About the company

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Job ID: 19-30603


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Nesco Resource is one of the leading national staffing and employment agencies offering services in temporary staffing, direct hire, and host of other staffing and recruiting solutions. Through its branch office network, Nesco Resource offers clients and employees services ranging from Temporary Staffing, Permanent Placement, Recruitment Process Outsourcing, Onsite Management Services and more. Nesco Resource is an employment agency with dedicated offices supporting Engineering & IT, Clerical & Light Industrial, and Accounting & Finance specialties. Whether you're one of the thousands of people we've helped find a job or a company that we've helped find talent, we're working every day for you to match top talent with great opportunities.

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