US
0 suggestions are available, use up and down arrow to navigate them
What job do you want?

Create Job Alert.

Get similar jobs sent to your email

Apply to this job.
Think you're the perfect candidate?
Digital Product Support - Customer Service (Bilingual Spanish) at Hibu

Digital Product Support - Customer Service (Bilingual Spanish)

Hibu Norristown, PA (Onsite) Full-Time
Hiring Bilingual - English/Spanish!

What is Hibu (in 60 seconds): [ Link removed ] - Click here to apply to Digital Product Support - Customer Service (Bilingual Spanish) />
Digital Product Support Specialists will receive and attend to incoming phone calls and emails from internal and external customers concerning their Digital Products. Products supported can include Websites, Listings, Reviews and Reputation, Search, Display, SEO and Social. Additionally, DPS Specialists will be responsible for post-live support and modifications that include: billing questions, performance, and analytics, changes to the website site or display/social ads, changes to various Campaigns (Key Word Change, Geo Change, etc.).

Primary Responsibilities:

* Answer incoming calls and/or emails and gather the appropriate amount of information regarding the issue/concern.
* Helping customers make changes to their Digital Products as requested within the scope of the product definition. Must have a detailed understanding of applications and procedures in order to assess the nature of call type in order to handle appropriately.
* Research and diagnose technical issues and questions, utilizing available resources, software tools, and documentation.
* Post live support and modifications that include: billing questions, performance, and analytics, changes to the website site or display/social ads, changes to various Campaigns (Key Word Change, Geo Change, etc.).
* Document and track customer questions along with resolution using Salesforce CRM.
* Perform appropriate follow-up with clients on outstanding concerns and Salesforce cases.
* Liaise with internal and/or external customers to resolve questions regarding modifications, explaining the scope of Hibu Digital Products where applicable.
* Deals with customers, sales reps, and other associates regarding Hibu Digital Products

Competencies / Critical Skills:

* Knowledgeable in Photoshop and other editing tools
* Ability to effectively and professionally communicate both verbally and in writing
* Excellent customer service skills, specifically telephone experience
* Ability to multi-task
* Ability to work independently
* Ability to accept change in a positive manner
* Exceptional organizational skills
* Detail-oriented

Our Employees

We embrace and value diversity in everything we do. This melting pot of differing opinions, perspectives, cultures, and backgrounds energizes the company and fuels our passion to do what's right for our consumers, our clients, and our employees. It drives our entrepreneurial culture, generates new ideas throughout the organization and makes Hibu a better, smarter, rewarding company for those of us fortunate enough to work here.

For further information about Hibu, visit www.hibu.com

Together, we can take your career farther than you've ever imagined!

Apply Today!

IND7

Working with us means joining a team of truly extraordinary people working to improve communities across the country. Joining our team means not only working in a fun environment with smart people, but also being able to take advantage of our competitive compensation, ongoing training, incentives, and generous benefits package.

Learn more about the Hibu culture here: Culture at Hibu

NOTE: Hibu is an Equal Opportunity Employer, and consistent with applicable law, provides reasonable accommodations for qualified individuals with disabilities and disabled veterans in completing our job application process. If you need reasonable accommodation and/or are having difficulty completing our online application process due to a disability you may use the following email address [ Email address blocked ] - Click here to apply to Digital Product Support - Customer Service (Bilingual Spanish) : Please include your name and contact information and the title of the position you are interested in. Note: this is not for general employment inquires or correspondence. Hibu will only respond to requests related to those who need assistance with the online application process due to a disability

Recommended Skills

  • Adobe Photoshop
  • Attention To Detail
  • Billing
  • Communication
  • Coordinating
  • Customer Service
Apply to this job.
Think you're the perfect candidate?

Help us improve CareerBuilder by providing feedback about this job:

Job ID: 2470118790

CareerBuilder TIP

For your privacy and protection, when applying to a job online, never give your social security number to a prospective employer, provide credit card or bank account information, or perform any sort of monetary transaction. Learn more.

By applying to a job using CareerBuilder you are agreeing to comply with and be subject to the CareerBuilder Terms and Conditions for use of our website. To use our website, you must agree with the Terms and Conditions and both meet and comply with their provisions.