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ATM Service Technician - Queens/Bronx, NY

Diebold Nixdorf Garden City Full-Time
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Right now, we are looking for an Equipment Technician to troubleshoot, report, schedule, and perform repairs and preventive maintenance on Diebold equipment at customer sites. It's the perfect opportunity to demonstrate your technical service experience and electromechanical skills.

Job Responsibilities

As an Equipment Technician, you will troubleshoot, report, and perform all necessary service on equipment such as ATM's, alarm systems, CCTV, bank equipment, vaults, etc. You will serve as the primary customer contact and be responsible for providing great customer service and fostering good working relationships.

Work hours: Tuesday - Friday 2:30 p.m. - 9:00 p.m. Saturday 08:30 a.m. - 9:00 p.m.

Technician responsibilities include:

  • Contacting customer with the estimated time of arrival
  • Escalating problems and reassigning calls when appropriate
  • Accurately reporting service data
  • Participating as a member of the Technician Team
  • Completing preventative maintenance inspections
  • Implementing all field change orders
  • Organizing and updating technical documentation
  • Maintaining effective communication with Business Team and team members
  • Developing working knowledge of all operating standards, practices, and procedures
  • Providing customer contact for all post-installation problems

We are looking for a team-oriented individual with strong electromechanical skills who thrives on bringing satisfaction to customers. To succeed in this role you must be able to prioritize, comply with processes/quality checklists, and accurately report service data. Think you have what it takes? We want to hear from you!

Equipment Technician requirements:

  • 6 months - 2 years of technical service experience
  • Valid driver's license
  • Computer literate
  • Ability to lift and move heavy loads, stand most of the day, climb, bend and stoop while working on equipment
  • Acceptance of exposure to the outside elements
  • Work hours are Tues - Fri 2:30 p.m. - 9:00 p.m.; Saturday 0830 - 9:00 p.m.
  • Exceptional customer service skills are needed
  • Ability to organize and inventory truck stock parts and tools
  • Sense of urgency, organizational skills, professional presence and work in team environment
  • Ability to pass MVR, background and drug test

Benefits

At Diebold Nixdorf, we understand that our employees are our most valuable resource. That's why we offer competitive compensation packages and a supportive environment with good work-life balance. In addition, we provide opportunities for growth and development so that our employees can continually develop their competencies, skills, and talents, and pursue advancement opportunities.

Benefits include:

  • 401(k) Savings Plan
  • Employee Stock Purchase Plan
  • U.S. Savings Bonds
  • Educational Assistance
  • Long-Term Disability Plan
  • Salary Continuation Plan
  • Flexible Spending Accounts
  • Employee Assistance Program
  • Adoption Assistance
  • College Scholarship Program
  • Life Insurance



Diebold Nixdorf, Incorporated is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, age, national origin, genetic information, disability or protected veteran status.

 

Recommended skills

Preventive Maintenance
Scheduling
Installations (Manual/Mechanical)
Coordinating
Computer Literacy
Multitasking
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Job ID: 020697

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Diebold Nixdorf, Incorporated (NYSE: DBD) is a world leader in enabling connected commerce for millions of consumers each day across the financial and retail industries. Its software-defined solutions bridge the physical and digital worlds of cash and consumer transactions conveniently, securely and efficiently. As an innovation partner for nearly all of the world's top 100 financial institutions and a majority of the top 25 global retailers, Diebold Nixdorf delivers unparalleled services and technology that are essential to evolve in an 'always on' and changing consumer landscape.

Diebold Nixdorf has a presence in more than 130 countries with approximately 24,000 employees worldwide. The organization maintains corporate offices in North Canton, Ohio, USA and Paderborn, Germany. Shares are traded on the New York and Frankfurt Stock Exchanges under the symbol 'DBD'. Visit www.DieboldNixdorf.com for more information.

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