Icon hamburger
US
What job do you want?
Apply to this job.
Think you're the perfect candidate?
Apply on company site
Thumsup

You’re being taken to an external site to apply.

Enter your email below to receive job recommendations for similar positions.
Mgw8fn6hjxcdy2gzbbs

BMW Service Advisor

Holman Automotive Fort Lauderdale Full-Time
Apply on company site

Lauderdale BMW of Fort Lauderdale has an outstanding opportunity for a Service Advisor to join the Holman family.

Job Description:

  • Prepares service estimates, sells routine maintenance/repair services and conducts follow-ups regarding unsold services and customer inquires
  • Performs opening and closing responsibilities
  • Schedules appointments, answers phones and collects funds for services performed
  • Predicts the time needed for completion and stays in constant communication with the customer during the repair process
  • Assists with the coordination of alternate transportation, rental car reservations, shuttle etc.
  • Sell needed maintenance services and related parts to customers
  • Identify customer requests
  • Conduct a complete vehicle walk around
  • Present multipoint inspection results to customers
  • Recommend needed maintenance services and related parts
  • Conduct a detailed active delivery of each vehicle
  • Make appropriate prospecting and follow-up contacts with BMW owners
  • Provide outstanding customer service in accordance with dealership policies
  • Write complete, accurate repair orders in accordance with dealership and manufacturer policies
  • Provides estimated cost analysis of automotive repairs and routine maintenance
  • Provide in-depth information on original equipment manufacturer (OEM) part options
  • Perform all other duties and special projects as assigned

Education and/or Training:

  • High school diploma or general education degree (GED)
  • Intermediate skills in CDK or Reynolds and Reynolds software


Relevant Work Experience:

  • 1 year experience working in a service advisor or express service advisor capacity


Planning/Organizing/Managerial Knowledge:

  • Works independently on routine or general tasks, has depth of technical or functional expertise in own area of responsibility or department
  • Works collaboratively with other departments, to address legal, maintenance, recalls, or billing matters
  • Good analytical and problem solving skills
  • Exceptional organizational and multi-tasking ability
  • Ability to work under pressure
  • Understanding of vehicle maintenance requirements and operations
  • Understanding of state and local laws and regulations related to automotive service
  • Knowledge of automotive labor time guide
  • Ability to support other’s efforts, remain loyal to one another, and care for each other both personally and professionally


Communicating & Influencing Skills:

  • Excellent communication and customer relations skills
  • Strong verbal and written communication skills
  • Ability to explain complex information in an accessible manner
  • Approach transactions with sales-minded professionalism and suggestively sell products and services to customers, including making clients aware of all packages and retail options available
  • Ensure absolute customer satisfaction with proper etiquette during follow-ups, regardless of whether the service recommendations were completed or not

What do we offer?

Honest, friendly and professional environment with an outstanding reputation for family values and excellent customer service. We offer competitive pay and incentives. Outstanding benefits for you and your family includes medical, dental, vision, vacation, 401K retirement plan with company matching contribution and vehicle purchase program. In addition, we offer growth and development opportunities to help you achieve your career goals.

 

Recommended skills

Multitasking
Customer Relationship Management
Professional Attitude
Customer Satisfaction
Scheduling
Communication

Location

CareerBuilder Estimated Salary

Based on Job Title, Location and Skills
$41K
Below Avg. Average Above Avg.

Career Path

See the next step in your career
BMW Service Advisor
Estimated Salary: $88K
Apply to this job.
Think you're the perfect candidate?
Apply on company site

Help us improve CareerBuilder by providing feedback about this job: Report this job

Report this Job

Once a job has been reported, we will investigate it further. If you require a response, submit your question or concern to our Trust and Site Security Team

Job ID: R0029602

CAREERBUILDER TIP

For your privacy and protection, when applying to a job online, never give your social security number to a prospective employer, provide credit card or bank account information, or perform any sort of monetary transaction. Learn more.

By applying to a job using CareerBuilder you are agreeing to comply with and be subject to the CareerBuilder Terms and Conditions for use of our website. To use our website, you must agree with the Terms and Conditions and both meet and comply with their provisions.