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- Waukegan, IL
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Customer Service Representative
Manpower • Waukegan, IL
Posted 2 months ago
The customer service representative (CSR) is responsible for taking and verifying the accuracy of customer orders prior to placing the order into Macola system. The CSR is expected to use independent analysis and judgment skills to answer customer inquiries or resolve problems related to the customer's account or order status via phone, email, or fax. This position requires collaborative efforts with the engineering, production, and shipping departments. With comprehensive experience the customer service representative can move into jobs that involve more skill and greater responsibility.
Excellent communication, interpersonal and organizational skills with emphasis on customer service
Able to handle multiple tasks and prioritize work schedule
Ability to take responsibility for quality and quantity of work performed
Ability to effectively write and read English
Excellent verbal and written communication skills
Strong problem solving skills and ability to react quickly to resolve problems
Strong attention to detail
Ability to organize and prioritize work.
Ability to work both independently and collaboratively with others toward mutual objectives
Knowledge of MS Office Software
Macola experience preferred