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Company Contact Info
- Mountain Brook, AL 35216
- Karsen Wilford
- Phone: 205-326-0004
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Customer Service Representative
ITAC Solutions, LLC • Mountain Brook, AL
Posted 1 month ago
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ITAC Solutions is assisting one of Birmingham’s finest firms in their search for multiple Customer Service Representatives! In order to be successful in this position, you must have a passion for providing quality service to customers while always maintaining a positive attitude and high level of professionalism. This is a great opportunity to be hired with a dynamic, growing company in Birmingham!
What you’ll be doing (duties of this position):
- Answer inbound calls from customers and determine nature of the call
- Assist with customer requests such as order entry, shipping, and scheduling
- Follow up with customer inquiries in a timely manner and update customer records
- Make outbound calls to customers to follow up on missing or inaccurate information
- Communicate with other departments as necessary
What you’ll need to be considered (requirements):
- Strong decision-making and problem-solving skills
- Excellent written and oral communication skills
- Strong customer-focused mindset
What could set you apart from the rest (preferred skills / experience / knowledge):
- Previous experience in a customer service role, 3 to 5 years preferred