ITAC Solutions is assisting one of Birmingham’s finest firms in their search for multiple Customer Service Representatives! In order to be successful in this position, you must have a passion for providing quality service to customers while always maintaining a positive attitude and high level of professionalism. This is a great opportunity to be hired with a dynamic, growing company in Birmingham!
What you’ll be doing (duties of this position):
Answer inbound calls from customers and determine nature of the call
Assist with customer requests such as order entry, shipping, and scheduling
Follow up with customer inquiries in a timely manner and update customer records
Make outbound calls to customers to follow up on missing or inaccurate information
Communicate with other departments as necessary
What you’ll need to be considered (requirements):
Strong decision-making and problem-solving skills
Excellent written and oral communication skills
Strong customer-focused mindset
What could set you apart from the rest (preferred skills / experience / knowledge):
Previous experience in a customer service role, 3 to 5 years preferred
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Founded in Birmingham, Alabama in 2000 and initially focused on placing IT and Accounting professionals (hence the name "ITAC") in temporary/contract, contract to hire and direct hire positions with clients throughout the country.
ITAC has four offices (click here for our locations) led by a management team mostly comprised of owners in the business, built on decades of industry and corporate staffing experience. We're now also connecting professionals in fields like Engineering, Marketing, Human Resources and all those other roles that keep the wheels turning in every company (where phrases like "heavy lifting" and "sharp objects" only apply to copy paper and staples, respectively).