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Customer Service Representative

ITAC Solutions, LLC Mountain Brook, AL Full-Time
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ITAC Solutions is assisting one of Birmingham’s finest firms in their search for multiple Customer Service Representatives!  In order to be successful in this position, you must have a passion for providing quality service to customers while always maintaining a positive attitude and high level of professionalism.  This is a great opportunity to be hired with a dynamic, growing company in Birmingham!

What you’ll be doing (duties of this position):

  • Answer inbound calls from customers and determine nature of the call
  • Assist with customer requests such as order entry, shipping, and scheduling
  • Follow up with customer inquiries in a timely manner and update customer records
  • Make outbound calls to customers to follow up on missing or inaccurate information
  • Communicate with other departments as necessary

What you’ll need to be considered (requirements):

  • Strong decision-making and problem-solving skills
  • Excellent written and oral communication skills
  • Strong customer-focused mindset

What could set you apart from the rest (preferred skills / experience / knowledge):

  • Previous experience in a customer service role, 3 to 5 years preferred

Recommended skills

Complex Problem Solving
Decision Making
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Job ID: BHJOB8234_22574


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