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Company Contact Info

  • Corona, CA 92880

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Customer Service Representative I

Staffmark • Corona, CA

Posted 1 month ago

Job Snapshot

$14.00 - $16.00/Hour
Other Great Industries
Customer Service

Job Description

Client in Corona is looking for a Customer Service Rep (CSR) to provide direct support to customers and our sales department through entry of orders, providing information on in-branch and corporate promotions, product pricing, and additional information as requested. This position will assume responsibility for establishing and maintaining effective working relationships, communication, and coordination with Company personnel and management, as well as with customers.
Job Responsibilities:
  • Assumes responsibility for the accuracy of customer orders
  • Analyzes transactions, corrects records, and adjusts errors
  • Keeps customers informed of their order and shipment status
  • Proactively monitors shipments and manages exceptions
  • Generates and provides reports to customers on shipment exceptions and shipment delivery information
  • Prepares and forwards preliminary paperwork on return authorizations, problem orders and items not received
  • Maintains knowledge of product lines, prices, delivery time, drop ship items, international paperwork and procedures
  • Resolves questions, requests, and problems promptly and courteously
  • Politely obtains and conveys information as needed
  • Maintains company's professional reputation
  • Provides consistent feedback in a professional and timely manner
  • Possesses the ability to work closely with others in a team environment
  • Keeps management informed of area activities and of any significant problems
  • Collaborates with other departments to integrate logistics with business systems and processes, such as sales, management, accounting, and shipping
  • Assists and supports Account Executives as needed

Job Requirements

Job Requirements/Experience

Must be able to communicate effectively with both internal and external customers
A minimum of 2 years of customer service experience required
A minimum of 2 years of business to business sales support experience preferred
Ability to balance multiple responsibilities and manage a large base of customers is required
Must be able to work in a fast-paced environment and be flexible to changing priorities
Prefer a goal and result oriented professional who is well organized and has demonstrated strong attention to detail
Must maintain a positive working attitude and have the ability to work and thrive in a team environment
Experience working with Oracle/ JD Edwards Enterprise One - ERP is preferred
Working knowledge of MS Office Suite - Outlook, Word, Excel, & the Internet
Maintain a professional demeanor, presence, and appearance
Adhere to, support and enforce company policies and procedures

Job ID: 100831-5898
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