$40.00 to $50.00 hourly
Robert Half Technology is looking for a Service Delivery Analyst! For immediate consideration please send an email to Email blocked - click to apply
!This position will serve as a customer advocate and liaison between multiple IT groups for the design, transition and operational activities of new and existing services across the IT service portfolio. This role is a temporary contact to full-time opportunity and is located in Horsham, Pennsylvania.
- Performs Tier 2 support; troubleshooting and resolving application and software issues.
- Performs research and develops solutions for application and software issues.
- Provides first line investigation and diagnosis and promptly allocates unresolved issues as appropriate.
- Responds to service requests and works to ensure customer satisfaction.
- Monitors day-to-day issues, risks, and conflicts escalated by stakeholders.
- Performs defined tasks in the delivery of recommended services to achieve high customer satisfaction and trust.
- Communicates with product teams, technology teams and third-party vendors to successfully coordinate activity across
-Bachelor's degree in business or technical discipline or equivalent work
-Working knowledge of modern cloud applications and platforms
-Must have experience with service now
-Working knowledge of ITIL Lite framework
-3-5 years in related work experience desired
For immediate consideration please contact Janelle.Murray@rht.com
Technology doesn't change the world. People do.
As a technology staffing firm, we can't think of a more fitting mantra. We're extreme believers in technology and the incredible things it can do. But we know that behind every smart piece of software, every powerful processor, and every brilliant line of code is an even more brilliant person.
Leader among IT staffing agencies
The intersection of technology and people — it's where we live. Backed by more than 65 years of experience, Robert Half Technology is a leader among IT staffing agencies. Whether you're looking to hire experienced technology talent or find the best technology jobs, we are your IT expert to call.
We understand not only the art of matching people, but also the science of technology. We use a proprietary matching tool that helps our staffing professionals connect just the right person to just the right job. And our network of industry connections and strategic partners remains unmatched.
Apply for this job now or contact our branch office at 888-490-4429 to learn more about this position.
All applicants applying for U.S. job openings must be authorized to work in the United States. All applicants applying for Canadian job openings must be authorized to work in Canada.
© 2019 Robert Half Technology. An Equal Opportunity Employer M/F/Disability/Veterans.