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Service Now Admin

Robert Half Technology MIDDLE CITY WEST Seasonal/Temp
$40.00 - $50.00 / hour
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Ref ID: 03720-0010981992

Classification: Systems Analyst

Compensation: $40.00 to $50.00 hourly

Robert Half Technology is looking for a Service Delivery Analyst! For immediate consideration please send an email to Email blocked - click to apply!This position will serve as a customer advocate and liaison between multiple IT groups for the design, transition and operational activities of new and existing services across the IT service portfolio. This role is a temporary contact to full-time opportunity and is located in Horsham, Pennsylvania.

- Performs Tier 2 support; troubleshooting and resolving application and software issues.

- Performs research and develops solutions for application and software issues.

- Provides first line investigation and diagnosis and promptly allocates unresolved issues as appropriate.

- Responds to service requests and works to ensure customer satisfaction.

- Monitors day-to-day issues, risks, and conflicts escalated by stakeholders.

- Performs defined tasks in the delivery of recommended services to achieve high customer satisfaction and trust.

- Communicates with product teams, technology teams and third-party vendors to successfully coordinate activity across
-Bachelor's degree in business or technical discipline or equivalent work

-Working knowledge of modern cloud applications and platforms

-Must have experience with service now

-Working knowledge of ITIL Lite framework

-3-5 years in related work experience desired

For immediate consideration please contact Janelle.Murray@rht.com

Technology doesn't change the world. People do.

As a technology staffing firm, we can't think of a more fitting mantra. We're extreme believers in technology and the incredible things it can do. But we know that behind every smart piece of software, every powerful processor, and every brilliant line of code is an even more brilliant person.

Leader among IT staffing agencies

The intersection of technology and people — it's where we live. Backed by more than 65 years of experience, Robert Half Technology is a leader among IT staffing agencies. Whether you're looking to hire experienced technology talent or find the best technology jobs, we are your IT expert to call.

We understand not only the art of matching people, but also the science of technology. We use a proprietary matching tool that helps our staffing professionals connect just the right person to just the right job. And our network of industry connections and strategic partners remains unmatched.

Apply for this job now or contact our branch office at 888-490-4429 to learn more about this position.

All applicants applying for U.S. job openings must be authorized to work in the United States. All applicants applying for Canadian job openings must be authorized to work in Canada.

© 2019 Robert Half Technology. An Equal Opportunity Employer M/F/Disability/Veterans.

By clicking 'Apply Now' you are agreeing to Robert Half Terms of Use.

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Job ID: 03720-0010981992

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We have a lot in common: You want to find meaningful work and be rewarded for it, and we want to help you do it. We believe that when you find the role that matches your skills and priorities, you'll thrive.

Whether you're looking for project, contract-to-full-time, or full-time IT work, we've got your back. Robert Half Technology specializes in matching IT professionals like you with IT support jobs, software jobs, developer jobs and other technology roles. Our process begins with one-to-one personal service from industry specialists who get to know who you are and what you're looking for. Then we apply our deep expertise, robust resources and leading-edge technology to connect you with an assignment where you can make meaningful contributions and be valued for them.


At Robert Half Technology, we're dedicated to finding the fit that makes people happier and companies better. Join us.


About Us
Robert Half Technology is a division of Robert Half, the world's largest specialized staffing firm. For almost seven decades, we've helped candidates and companies find the right fit. That passion has paid off: Our company has appeared on Fortune® magazine’s list of “World's Most Admired Companies” since 1998. We love what we do-and we want you to love it too.

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