Create a Job Alert.

Enter your email below to save this search and receive job recommendations for similar positions.
Thank you. We'll send jobs matching these to
You already suscribed to this job alert.
No Thanks
US
What job do you want?

Customer Care Representative job in Minneapolis at Lennar Homes

Create Job Alert.

Get similar jobs sent to your email

Apply to this job.
Think you're the perfect candidate?
Apply Now

You’re being taken to an external site to apply.

Enter your email below to receive job recommendations for similar positions.
Customer Care Representative at Lennar Homes

Customer Care Representative

Lennar Homes Minneapolis, MN Full-Time
Apply Now

Create Job Alert.

Get similar jobs sent to your email

Overview

Responsible for managing and overseeing homes under warranty in assigned community(s).  Responsible for promoting, facilitating, and fostering positive working relationships with customers as well as coordinating and supervising the work of Lennar trade partners.



Responsibilities

  • Promote, facilitate, and foster positive working relationships with Lennar customers and trade partners
  • Regularly exercise sound judgment and discretion when working with homeowners and trade partners
  • Manage daily trade partner activities in accordance with job schedules and business partner scopes of work as they relate to customer relations
  • Approve trade partner invoices upon satisfactory completion of the job, not to exceed $1,250
  • Proactively remedy any trade partner scheduling, communication, or payment related issues
  • Ability to understand manufacturer recommendations for use and application of their products
  • Supervise and/or conduct pre-closing meetings, Demonstrations, Celebrations and 30 day post-close visits
  • Review and certify the completion of each home within their community.
  • Manage, supervise and direct all aspects of customer relations for an assigned community.
  • Conduct field meetings with trade partners, construction staff and sales staff as needed.
  • Be an expert in the community and surrounding area including knowledge of HOA fees and rules, schools, restaurants, shopping, etc.
  • Supervise, review and resolve the condition of their community; this includes but is not limited to entry features, road and pond maintenance, common areas, model centers and signage.

#CB



Qualifications

  • High School Diploma or equivalent required, or equivalent work experience
  • Bachelor’s degree in related field preferred
  • Minimum 3 yrs. experience in directing, coordinating, and supervising work, particularly in a customer-facing role with a homebuilder
  • Valid Driver’s License with good driving record
  • Valid auto insurance coverage
  • Advanced knowledge of scheduling, budgeting and document management
  • Ability to read and interpret blue prints
  • Computer literacy and proficient in MS Office products (Word and Excel)
  • Excellent follow-up, communication (written and verbal) and time management skills

 

 

Recommended Skills

Scheduling
Time Management
Computer Literacy
Customer Relationship Management
Coordinating
Warranty
Apply to this job.
Think you're the perfect candidate?
Apply Now

Help us improve CareerBuilder by providing feedback about this job: Report this job

Report this Job

Once a job has been reported, we will investigate it further. If you require a response, submit your question or concern to our Trust and Site Security Team

Job ID: 2021-17272

CareerBuilder TIP

For your privacy and protection, when applying to a job online, never give your social security number to a prospective employer, provide credit card or bank account information, or perform any sort of monetary transaction. Learn more.

By applying to a job using CareerBuilder you are agreeing to comply with and be subject to the CareerBuilder Terms and Conditions for use of our website. To use our website, you must agree with the Terms and Conditions and both meet and comply with their provisions.