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Remote Customer Service Representative
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Customer Service Representatives provide exceptional customer service to customers while working in a fast paced and professional environment, providing a consistent level of superior support using the phone/email/chat. Remain knowledgeable and up to date on the Client???s products and current on all new processes, procedures and tools.
ESSENTIAL FUNCTIONS/DUTIES AND RESPONSIBILITIES:
• Take approximately 100-120 incoming calls per day (approx. 15 customers/hour)
• Answer billing questions and collect and process payments for customer utility bills
• Excellent listening skills and the ability to ask probing questions, understand customer concerns and overcome objections while remaining calm to offer solutions to their inquiries
• Proactively educate our customers on products and services
• Effectively communicate using consumer friendly and appropriate language
• Strong ???soft skills,??? multi-tasking and ability to problem solve are essential in this role
• Must be able to meet call center metrics as outlined by the program/client including Quality Assurance, Attendance, Average Handle Time (AHT), Adherence and other key performance metrics
POSITION REQUIREMENTS:
• Must be flexible to work the assigned schedule with no time off granted for the first 90 days
• Must meet stringent background, drug screen and employment verifications as outlined by the project
• Superior verbal and written communication skills, including spelling and grammar
• Required to type a minimum of 30 wpm and pass additional assessments
• Required to conduct work using a computer/computer screen for at least 7 hours per day
• Required to sit and/or stand for at least 7 hours per day
• Ability to work effectively in a team environment while offering support to coworkers and management
• Excellent decision-making skills with outstanding attention to details
• Always established ability to remain calm and focused
• Ability to handle multiple inquires at one time without compromising service and integrity
• Willing to work Overtime during peak seasons
Click on Apply Now to be considered for this role, or you can visit www.hiredynamics.com to see more positions available!
REQUIRED EDUCATION AND EXPERIENCE:
• Minimum of 6 months of verifiable experience in a call center
• Minimum of 1 year of customer service experience
• Steady work history
• Must have High School Diploma or similar
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