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Remote Customer Service Representative job in Atlanta at Hire Dynamics

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Remote Customer Service Representative at Hire Dynamics

Remote Customer Service Representative

Hire Dynamics Atlanta, GA Full-Time
$0.00 - $11.00 / hour
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Customer Service Representatives provide exceptional customer service to customers while working in a fast paced and professional environment, providing a consistent level of superior support using the phone/email/chat. Remain knowledgeable and up to date on the Client???s products and current on all new processes, procedures and tools.


• Take approximately 100-120 incoming calls per day (approx. 15 customers/hour)

• Answer billing questions and collect and process payments for customer utility bills

• Excellent listening skills and the ability to ask probing questions, understand customer concerns and overcome objections while remaining calm to offer solutions to their inquiries

• Proactively educate our customers on products and services

• Effectively communicate using consumer friendly and appropriate language

• Strong ???soft skills,??? multi-tasking and ability to problem solve are essential in this role

• Must be able to meet call center metrics as outlined by the program/client including Quality Assurance, Attendance, Average Handle Time (AHT), Adherence and other key performance metrics


• Must be flexible to work the assigned schedule with no time off granted for the first 90 days

• Must meet stringent background, drug screen and employment verifications as outlined by the project

• Superior verbal and written communication skills, including spelling and grammar

• Required to type a minimum of 30 wpm and pass additional assessments

• Required to conduct work using a computer/computer screen for at least 7 hours per day

• Required to sit and/or stand for at least 7 hours per day

• Ability to work effectively in a team environment while offering support to coworkers and management

• Excellent decision-making skills with outstanding attention to details

• Always established ability to remain calm and focused

• Ability to handle multiple inquires at one time without compromising service and integrity

• Willing to work Overtime during peak seasons

Click on Apply Now to be considered for this role, or you can visit to see more positions available!


• Minimum of 6 months of verifiable experience in a call center

• Minimum of 1 year of customer service experience

• Steady work history

• Must have High School Diploma or similar

Recommended Skills

Verbal Communication
Written Communication
Active Listening
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Job ID: 572386

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