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Customer Service Analyst

Beacon Hill Staffing Group, LLC Chicago, IL Contractor
$15.00 - $16.00 / hour
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Our client, a family owned Manufacturing company in the West Side of Chicago, seeks a talented temporary-to-hire Customer Service Representative due to growth. The Customer Service Representative interfaces with customers prior to and after sale. In addition, this person will be the liaison between numerous departments internally and will play an integral role in supporting the mission of the company.

Responsibilities:

  • Interface with customers, sales, marketing, manufacturing, and credit department with processing orders
  • Respond to a high volume of emails and respond to online reviews
  • Receive customer order via phone or website, edit, and enter data including proper documentation, appropriate conversion, product specifications, payment terms, delivery terms, etc.
  • Track shipments, make labels, and manage the process from order to delivery.
  • Create and maintain spreadsheets for customers, as needed.
  • Process complaints, credits, and debits.
  • Assist with billing and invoices.
  • Mitigate customer issues and ensure timely delivery of products.
  • Obtain scheduled manufacturing and shipping dates; maintain tracking to ensure on-time delivery.

EXPERIENCE:

  • 2+ years of Customer Service experience
  • Bachelor's degree preferred
  • Intermediate Microsoft Office Suite skills
  • Excellent written and verbal communication skills
  • Ability to work in a team environment in a fast paced setting

TYPE: Temp-To-Hire

PAY: 15-17/hour on temp, 30-40K on perm, depending on experience

#GLNAT

Beacon Hill is an Equal Opportunity Employer that values the strength diversity brings to the workplace. Individuals with Disabilities and Protected Veterans are encouraged to apply.

URL blocked - click to apply
URL blocked - click to apply
Company Profile:

Founded by industry leaders to set a new standard in search, career placement and flexible staffing, we deliver coordinated staffing solutions with unparalleled service, a commitment to project completion and success and a passion for innovation, creativity and continuous improvement.

Our niche brands provide direct hire, executive search, temporary staffing, contract consulting and temp/contract-to-hire solutions to emerging growth companies and the Fortune 500 across market sectors, career specialties/disciplines and industries. Over time, office locations, specialty practice areas and service offerings will be added to address ever changing constituent needs.

Learn more about Beacon Hill Staffing Group and our specialty divisions, Beacon Hill Associates, Beacon Hill Financial, Beacon Hill HR, Beacon Hill Legal, Beacon Hill Pharma and Beacon Hill Technologies by visiting URL blocked - click to apply.

We look forward to working with you.

Beacon Hill. Employing the Future (TM)

 

Recommended skills

Sales
Marketing
Customer Service
Debits And Credits
Billing
Verbal Communication

Location

Salary Details

This salary was provided in the Job Posting.
$15-$16
Hourly Salary

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Customer Service Analyst
$15.00 - $16.00 / hour
Estimated Salary: $70K
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Job ID: A1161578GLN

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