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- Rochester, NY
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Accounts Receivable Collections Specialist I
Nesco Resource • Rochester, NY
Posted 26 days ago
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Mitigates risk through resolution of clients past due balances. Ensures that a quality product is delivered to the branch and client in an accurate timely manner and that all branches and clients are supported with a high degree of quality service Answers inbounds calls to resolve past due balances and meet daily collections and call goals. Initiates calls to clients based on risk to resolve outstanding receivables. Makes a decision to release or hold an at risk account based on established policies and procedures to mitigate risk. Researches EFT transactions that have been returned from the bank in order to recollect the funds owed by the client. Evaluates high risk accounts to determine if they need to be escalated to the internal collection agency. Escalates client issues to appropriate departments to ensure timely collection on account. Maintains daily call requirements based on the forecast provided to ensure standards are met.
High School diploma and a minimum of 3 years experience in customer service finance accounting or payroll required. Microsoft Word Excel and Access knowledge is preferred
Nesco Resource is an equal employment opportunity employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, or veteran status, or any other legally protected characteristics with respect to employment opportunities.