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  • Getzville, NY

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Business Banking & Consumer Support Specialist I

M&T Bank • Getzville, NY

Posted 2 months ago

Job Snapshot

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Job Description

Provide operations support to various areas of Business Banking and Consumer Collections. Perform data-entry, and system maintenance, so that the supported team has the most up-to-date information on accounts.

Primary Responsibilities:
  • Perform data entry of various types of information, and from multiple sources (e.g., invoices, settlements); receive and verify accuracy of documents (e.g., titles).
  • Prepare/mail letters to attorney/trustee, customers, vendors or other third parties.
  • Process debt validations; create up to three response letters to customers disputing responsibility for a loan, along with providing documentation of the debt and track status.
  • Prepare Reaffirmation Agreements with supporting documents and mail to attorneys.
  • Prepare Proof of Claims (POC's) for submission, including supporting documentation.
  • Assist in creating payment coupons and G/L tickets from trustee disbursements, arranging overpayments to be sent to trustee.
  • Prepare attorney referrals and assign to designated attorney.
  • Assigns matter number to case in preparation for billing/payment.
  • Contact outside vendors (e.g., insurance companies) to gather and/or provide information on accounts.
  • Prepare, send and track claim forms.
  • Perform skip tracing.
  • Prepare ticket work to allocate funds received, to ensure payment of expenses.
  • Adhere to applicable compliance/operational risk controls in accordance with Company or regulatory standards and policies.
  • Promote an environment that supports diversity and reflects the M&T Bank brand.
  • Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable.
  • Complete other related duties as assigned.

Scope of Responsibilities:
This position has no customer contact or direct contact with attorneys; mostly email correspondence with attorneys and/or other external vendors.

Education and Experience Required:
High School diploma/GED plus 1 year related experience.

Proficient PC skills including word processing, spreadsheet and email software.

Education and Experience Preferred:
Associate's degree.

Knowledge of M&T Bank systems.

Job ID: R04172
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