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Customer Experience Platform Software Engineer job in West Des Moines at Wells Fargo

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Customer Experience Platform Software Engineer at Wells Fargo

Customer Experience Platform Software Engineer

Wells Fargo West Des Moines, IA Full-Time
About this role:

Wells Fargo is seeking a Lead Software Engineer...

In this role, you will:
  • Lead complex technology initiatives including those that are companywide with broad impact on our Medallia Customer Experience Platform and related integrations with existing and new WF systems.
  • Act as a key participant in developing standards and companywide best practices for engineering complex and large scale technology solutions for technology engineering disciplines
  • Design, code, test, debug, and document for assigned product area supporting the Medallia Customer Experience Platform .
  • Review and analyze complex, large-scale technology solutions for tactical and strategic business objectives, enterprise technological environment, and technical challenges that require in-depth evaluation of multiple factors, including intangibles or unprecedented technical factors
  • Make decisions in developing standard and companywide best practices for engineering and technology solutions requiring understanding of industry best practices and new technologies, influencing and leading technology team to meet deliverables and drive new initiatives
  • Collaborate and consult with key technical experts, senior technology team, and external industry groups to resolve complex technical issues and achieve goals
  • Lead projects, teams, or serve as a peer mentor
Required Qualifications, US:
  • 5+ years of Software Engineering experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education.
  • 3+ years experience with integration engineering of API's and/or Microservices.

    2+ years of Java experience
  • 2 + years of experience with Agile tools.
  • 2 + years of experience developing web applications utilizing HTML 5
Desired Qualifications:
  • 3+ years of SQL experience
  • 2+ years of data modeling experience
  • Medallia Admin Suite, Medallia Digital Module
Job Expectations:
  • Ability to work additional hours as needed
@RWF22

We are seeking an accomplished Medallia Software Engineer who has demonstrated impact on core experience platform as well as Medallia Digital, Conversations (SMS) and Athena (Text Analytics) modules.

We Value Diversity

At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

Recommended Skills

  • Api
  • Agile Methodology
  • Business Strategies
  • Coaching And Mentoring
  • Consulting
  • Customer Experience
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