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Customer Service in Pompano Beach,Florida
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Customer Service Coordinator

Genex Services Boca Raton Full-Time
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This individual is responsible for providing quality customer service and interacting with clients to provide information in response to inquiries about services.

Responsibilities:

•       Delivers quality Customer Service from initial request for service until completion of end product

•       Adheres to client protocols and jurisdictional regulations including, logging, processing and progress inquiries

•       Contacts appropriate agencies for the purpose of verifying information

•       Handles incoming and outgoing calls effectively and efficiently meeting client standards/protocols

•       Communicates immediately with the Customer Service Team Leader with regard to any client concerns

•       Meets specific department metrics

•       Operates company software and equipment

•       Enters data by inputting alphabetic and numeric information into system via keyboard

•       Demonstrates strong organizational skills with the ability to multi-task without compromising extreme attention to detail

•       Communicates using correct English, spelling, grammar, and punctuation

•       Ability to understand and follow oral and written instructions while adhering to prescribed departmental routines

•       Proficiency with imaging/scanning documents

•       Maintains confidentiality and discretion as a general rule

•       Works effectively as a team contributor on all assignments

•       Interacts professionally with other employees as well as clients  

•       Has a clear and concise understanding, and adheres to, guidelines as they relate to HIPAA, Conflict of Interest, and Ethics

•       Understands current URAC standards as appropriate to job functions

•       Other duties may be assigned.

Qualifications:

•       High school diploma or general education degree (GED) is required; 4 years College Degree preferred; relevant experience or equivalent combination of education and experience may substitute for education requirements.

•       Proficiency with MS Office Suite

•       Bi-Lingual-A plus

•       Excellent communication skills-verbal and written

•       Ability to organize and prioritize work effectively

•       Ability to accept and apply constructive feedback

Genex is an equal opportunity, at-will employer and does not discriminate against any employee or applicant for employment because of age, race, religion, color, disability, sex, sexual orientation or national origin.
 

Skills required

Customer Service
Problem Solving
Customer Relationship Management
Customer Billing
Communications
Telephone Skills

Location

Salary Estimator

Based on Job Title, Location and Skills
$45K
Below Avg. Average Above Avg.

Career Path

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Customer Service Coordinator
Account Manager (Management)
Estimated Salary: $90K
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