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DCF Support/Customer Service Representative job in Niceville at Kforce Finance and Accounting

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DCF Support/Customer Service Representative at Kforce Finance and Accounting

DCF Support/Customer Service Representative

Kforce Finance and Accounting Niceville, FL Contractor
Competitive
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RESPONSIBILITIES:

Kforce has a Niceville, FL client that is seeking a DCF Support/Customer Service Representative for a fully remote/work from home position. Responsibilities include:
  • The Customer Service Representative will take incoming calls and direct them to Counselors in the Department of Children and Family Services
  • DCF Support may go over unemployment benefits or financial aid benefits with the callers

REQUIREMENTS:

  • High School diploma or GED/equivalent required
  • 2 years minimum in a call center; Has worked in a call center environment
  • 1-3 years of customer service experience (preferably in a call center environment, as they will be used to the fast-paced environment, calls, and dealing with customers in a professional way)
  • Computer literate
  • Strong communication skills, both verbal and written; Bilingual is a plus, but not required)
  • Must be detailed oriented and present critical analytical thinking skills
  • Must display active listening skills
  • Must present strong ability to read and comprehend material presented both orally and in writing
  • Organized and be able to prioritize work to meet deadlines
  • Must work independently with little supervision
  • Able to thrive and adapt in a fast paced, stressful environment
  • Must be flexible to change and open to learning new tasks as assigned
Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

Recommended Skills

  • Self Motivation
  • Stress Management
  • Computer Literacy
  • Communication
  • Multilingualism
  • Customer Service
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