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Collections Representative

The CSI Companies Rochester Full-Time
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The CSI Companies is actively seeking a Collections Representative for our client located in the Rochester, NY area.

The CSI Companies understands that an attractive benefits package is important for recruiting above-average candidates. While on contract, we offer a benefits package that includes weekly pay, direct deposit, multiple healthcare plans (Vision, Dental, Disability options, Holiday Pay, & Paid Time Off) if eligible.

We are looking for someone who is available to work the following hours:

  • Mon- Fri 11 am - 8 pm

Pay: $15.50/hr firm


Mitigates risk through resolution of clients past due balances.


  • Ensures that a quality product is delivered to the branch and client in an accurate timely manner and that all branches and clients are supported with a high degree of quality service 
  • Answers inbounds calls to resolve past due balances and meet daily collections and call goals.
  • Initiates calls to clients based on risk to resolve outstanding receivables.
  • Makes a decision to release or hold an at risk account based on established policies and procedures to mitigate risk.
  • Researches EFT transactions that have been returned from the bank in order to recollect the funds owed by the client.
  • Evaluates high risk accounts to determine if they need to be escalated to the internal collection agency.
  • Escalates client issues to appropriate departments to ensure timely collection on account.
  • Maintains daily call requirements based on the forecast provided to ensure standards are met.


  • Verifiable High School diploma or equivalent
  • A minimum of 3 years experience in customer service finance accounting, collections, or payroll required.
  • Microsoft Word Excel and Access knowledge is preferred

Skills required

Customer Contact
Data Entry
Clerical Works


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Collections Representative
Estimated Salary: $64K
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About The CSI Companies
At The CSI Companies, we provide comprehensive staffing solutions to companies nationwide through our four specialty divisions:

• CSI Financial
• CSI Healthcare IT
• CSI Professional
• CSI Tech

In 2010, The CSI Companies became a part of Recruit Global Staffing, active in Asia, Europe, North America and Oceania. Recruit Global Staffing is a leading global HR service provider, part of Recruit Holdings Co., Ltd. As a member of the Recruit family, we can extend the benefits of global recognition and universal resources to our valued clients and candidates.

We have kept our promise to provide national staffing and local support since our doors opened in 1994. Our national reach lets us provide you with the best staffing solution at your exact point of need, no matter your location. Today, we remain one of the fastest-growing recruiting firms in the nation.

CSI Gives Back

At CSI, we extend our community contribution beyond providing candidates with flexible job opportunities and connecting clients with top-tier talent. Through our local support commitment, we partner with organizations near and far to meaningfully impact the lives of those in need.

What began as a sponsorship of community events has flourished into a full-fledged social responsibility initiative that spans fundraisers, volunteerism, board membership, and cherished partnerships with local and national philanthropic organizations.

CSI Gives Back is the heart of The CSI Companies.

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