Skip navigation
Unable to save this job. Please try again later.


Email this Job to Yourself or a Friend

To begin the application process, please enter your email address.

Company Contact Info

  • Vansant, VA

Already have an account?

Sign in to apply with your saved resumes.

New to CareerBuilder?

Don't have an account? Continue as a guest!

Sorry, we cannot save or unsave this job right now.

Report this Job

Trust and Site Security Team.

Don't miss out on new jobs!

Get the latest Dir Site Operations Buchanan jobs in Vansant, VA delivered directly to your inbox. You can unsubscribe at any time.

Saving Your Job Alert

Job Alert Saved!

Could not save Job Alert!

You have too many Job Alerts!

This email address has reached the maximum of 5 email alerts. To create a new alert, you will need to log into your email and unsubscribe from at least one.

Sign Up

or   Sign In Here
Password Must Contain
8 to 15 characters
1 uppercase letter
1 number or symbol
1 lowercase letter
Create an Account with CareerBuilder to save jobs & unlock these great features
See similar job titles and skills to help you make your next move
Upload a resume and become visible to Hiring Managers and Employers
Compare Salary Information to see where you stand amongst your peers
Easily Quick Apply to jobs with just one click!

Email Send Failed!

Dir Site Operations Buchanan

SYKES - Corporate • Vansant, VA

Posted 22 days ago

Job Snapshot

Other Great Industries, Sales - Marketing
Skilled Labor - Trades

Job Description

Dir Site Operations Perry, KY
This position directs the delivery of support services to a Strategic Account.

Adherence to SYKES policies on ethics and integrity.

> Provide tactical and strategic planning to insure the infrastructure required to support the Strategic Account(s) is in place.

> Support Center’s compliance with state/federal employment laws, corporate HR policies and the support center’s personnel policies, procedures and guidelines.

> Design and implement programs to ensure the effective recruitment, hiring, development, and retention of all Customer Care personnel.

> Manage to an expense and capital budget

> Create a team atmosphere in the Center

> Ensure timely and accurate communications of company initiatives, goals and objectives

> Develop and Maintain the Sykes Enterprises image in the community.

> Directly accountable for providing and managing the infrastructure required effectively and efficiently delivers service to a Strategic Account. Includes: Provide HR functions (Recruiting, testing, hiring, benefits, payroll, etc.), Systems support (PCs, servers, etc.), telecommunications support(Network, 800 lines, local service, etc.), Building Support (Maintenance, electricity, heat, air conditioning, cleaning services, etc.), Agent scheduling, G&A budget management, quality monitoring and HR escalations.

> Oversees strategy and technology implementation to achieve continuous improvement in the efficiency and accuracy of our services

> Develop site forecasts

> Assures that contract requirements including service levels, talk times, escalations, quality sat scores, etc. are routinely conveyed and understood by team members.

> Assures that contract compliance, documentation and information is up to date and files are maintained.

> Responsible for the supervision of new employee selection, selection process, and employee retention efforts. Personally makes all new direct report selections and performance evaluations. Reviews and approves all disciplinary actions and terminations for all employees in the Center. Serves as the escalation point for HR issues not resolved at a lower level in the organization (including escalations from Agents, Team Managers, Account Managers, etc. that work for the Strategic Account.

> Manage support services including planning, development, implementation, and maintenance for the account

> Develop and maintain client rapport and complete satisfaction with contract and customer services

> Achieves assigned Gross Profit and Revenue Targets while meeting customer service level and customer satisfaction objectives

> Provides the lead role in client communications in matters of support performance reporting, billing, systems, staffing, product development, and complaints

> Accountable for the information conveyed to clients and responsible for distribution to internal management, Sales, and staff of key information received.

> Support client goals by improving the quality & efficiency of consumer relations services, update & integrate global technology platforms and optimize & better integrate fulfillment activities.

> Other duties may be assigned.

Job ID: 645BR
Help us improve CareerBuilder by providing feedback about this job: Report this Job.
For your privacy and protection, when applying to a job online, never give your social security number to a prospective employer, provide credit card or bank account information, or perform any sort of monetary transaction. Learn more.
By applying to a job using CareerBuilder you are agreeing to comply with and be subject to the CareerBuilder Terms and Conditions for use of our website. To use our website, you must agree with the Terms and Conditions and both meet and comply with their provisions.
Don't miss out on new jobs like this
Get the latest jobs delivered to your inbox. Unsubscribe at any time.

Saving Your Job Alert

Job Alert Created

Well, this is embarrassing. We are having trouble saving your search. You can try again or come back at a later time.

Maximum Email Alerts

This email address has reached the maximum of 5 email alerts. To create a new alert, you will need to log into your email and unsubscribe from at least one.

More Jobs at SYKES - Corporate

View All Similar Jobs View All Similar Jobs