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Customer Service Representative (Healthcare Call Center)

Medix Watertown Full-Time
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Customer Service Representatives - are you ready to give your career a boost by bringing your talents and expertise to some of the nation's top companies? Let Medix partner with you to give you the edge you need! Since 2001, we have made it our mission to be the leading provider of workforce solutions for clients and candidates across the Healthcare, Scientific, and Information Technology industries. We currently have excellent assignments for experienced Customer Service Representatives with healthcare industry experience.

Our dedicated recruiters are here to help you to find and secure just the right opportunity. We take the time to learn about you, your skills, your interests, and your career goals, and then match you with the jobs and companies that best suit your needs. Whether you are looking for contract, contract-to-hire, or direct hire positions, we can help you to find the meaningful and gratifying work that you've been looking for. Let Medix be your partner as you move your career forward. Contact us today!

"Medix cares about its employees to the point where they're treated like family. They provide the necessary tools to help with your job search and provide continuous contact to ensure your placement is going well. You're more than just an employee - you're also a team member, and I couldn't be happier!"
~ Jasmine, Medix Talent


Customer Service Representative / Healthcare Call Center Agent


Job Responsibilities

As a Customer Service Representative, you will be responsible for answering, researching, and resolving customer questions, inquiries, requests, and problems in a fast-paced, healthcare call center environment.

Additional responsibilities of the Customer Service Representative include:

  • Receiving requests by mail, telephone, or in person regarding insurance claims/policies
  • Speaking with customers (policy holders), assisting with questions they may have regarding their health insurance policy, claims they may have, or any other general questions regarding information on providers
  • Handling provider calls about patient policy holders coverage
  • Responding to grievances, complaints, or appeals
  • Seeking assistance with complex customer issues


Customer Service Representative / Healthcare Call Center Agent


RequirementsSuccessful candidates for the Customer Service Representative role must have healthcare experience in a call center environment. Someone with exceptional customer service and interpersonal skills would be a good fit for this dynamic customer service role.

Additional requirements of the Customer Service Representative include:

  • High school diploma or GED
  • 2 - 5 years' experience as a Customer Service Representative
  • Experience in a call center or healthcare industry, preferred


Customer Service Representative / Healthcare Call Center Agent


Benefits

As a job seeker, you face the daunting challenge of finding and landing a position that truly suits your talents and your career ambitions. At Medix, we are passionate about partnering with you to match you with the jobs and companies that are right for you. Our personalized placement services provide flexibility to accommodate your schedule and needs, as we offer contract, contract-to-hire and direct hire opportunities. We will also provide guidance and support during the interview process-if you need anything, from resume tips to information on the company you're interviewing with, your recruiter is only a phone call away. Best of all, our placement services are 100% free to you.

As a Medix contractor, you can choose to enroll in our benefits program and enjoy:

  • Supplemental medical coverage
  • Prescription program
  • Dental coverage
  • Vision coverage
  • Term life Insurance plan


Customer Service Representative / Healthcare Call Center Agent


Medix - Anticipating Needs. Exceeding Expectations.

Apply now!

 

Skills required

Customer Service
Operate Cash Register
Identify Customer Need
Resolve Customer Issue
Retention Management
Help Customer

Location

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Customer Service Representative (Healthcare Call Center)
Estimated Salary: $64K
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