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  • Peachtree City, GA 30269

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Call Center Service Representative, Secret Clearance

DDL Omni Engineering • Peachtree City, GA

Posted 26 days ago

Job Snapshot

Experience - 3 to 5 years
Other Great Industries
Customer Service

Job Description

WANTED: An experienced professional to join our team as a Call Center Service Representative. 

A week in the life includes:

  • Answers incoming calls from customers to take orders, answer inquiries and questions, handle complaints, troubleshoot problems and provide information of a non-technical and technical nature. 
  • Responds to customer inquiries, provides customers with product and service information and processes orders, forms and applications. 
  • May also make outboard service calls to potential customers. 
  • Utilizes mechanized systems to initiate and complete service orders and handle customer requests. 
  • Researches required information using available resources. Identifies and escalates priority issues and complaints. 
  • Follows up customer calls where necessary. 
  • May be required to work in one or multiple queues/skill sets over various customer contact channels. 
  • May assist in training new employees.

Founded in 1975, AMERICAN SYSTEMS is one of the largest employee-owned companies in the United States. We are a government services contractor focused on delivering Strategic Solutions to complex national priority programs with 100+ locations worldwide. Our employee-owners are encouraged to make a difference, implement new ideas in a collaborative environment, and focus on mission critical success. Through our focus on quality, strong cultural beliefs and innovation we deliver excellence every day. Join us!



Job Requirements

  • Some college or technical training or equivalent experience
  • Minimum of 3-5 years’ experience with ticketing systems such as The Computer Associates tool suite (CA) - Service Desk or Remedy
  • Demonstrated understanding of traditional TDM technology and PBX systems, wireless solutions, and cabling distribution systems
  • Secret clearance

EOE M/F/Disability/Veterans

Job ID: 17011
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