UP Health System - Bell
The Receptionist is responsible for providing general office support with a variety of clerical activities and related tasks. The Receptionist will be responsible for answering incoming calls, directing calls appropriately, registering patients, collecting co-pays, directing and scheduling patients and visitors, acting as a liaison between patients and medical support staff, as well as assisting patients with check out. The Receptionist is also responsible for the management of medical records and coordination with others both within and outside the organization and to assure that records are complete and accurate. These duties facilitate the sharing of medical records with other HIPAA compliant providers and organizations.
Follow established policies and procedures, objectives, safety standards, and sensitivity to confidential information.
Greets patients and visitors in a prompt, courteous, and helpful manner.
Registers patients, verifies and updates necessary information in medical record, as needed and collects co-pays as appropriate.
Maintains appointment schedule and follows office scheduling policies.
Answers telephone, directs calls and messages as appropriate, and provides information/routine information in accordance with established procedures, as needed.
Processes incoming and outgoing mail and correspondence.
Receives lab reports, dictations, x-rays, and other reports both electronically and on paper and distributes appropriately.
Scans required documents into the Electronic Medical Record (EMR) and indexes such documents to the appropriate part of the EMR.
Purges obsolete records and records that have been scanned into the EMR and files them appropriately.
Retrieves records that have been sent to storage as requested by the provider.
Sends requested records, either through copying or electronically as appropriate, to other providers and other HIPAA-compliant agencies as requested.
Destroys outdated records following established procedures for retention and destruction.
Maintains work area in a neat and orderly manner.
Attends meetings as required.
Maintains confidentiality in accordance with HIPAA regulations.
Support the culture of service excellence throughout the organization.
Actively seek ways to demonstrate a commitment to continuous improvement and participate in professional development opportunities.
Performs other related duties as assigned or requested.
Completes annual educational requirements.
Computer and/or keyboarding skills required.
Exceptional human relations skills, effective oral, listening, and written communication skills, excellent interpersonal skills with customers of various backgrounds.
Excellent organizational abilities.
Demonstrated teamwork skills.
Ability to deal with change.
Demonstrates a positive attitude towards initiating continuous improvement.
Ability to respond appropriately even in challenging situations.
Ability to work without direct supervision.
Ability to examine documents for accuracy and completeness.
Knowledge of medical records filing systems and billing procedures.
Ability to file and maintain patient records, files, reports, and other correspondences.
Minimum Education High School Diploma or GED
Minimum Work Experience One year experience working in customer service. Preferred: One year experience in medical office setting Prior knowledge of medical terminology Knowledge of Athena or similar EHR preferredLifePoint Health is committed to providing Equal Employment Opportunities for all applicants and employees and complies with all applicable laws prohibiting discrimination against any employee or applicant for employment because of color, race, sex, age, religion, national origin, disability, genetic information, gender identity, sexual orientation, veterans’ status or any other basis protected by applicable federal, state or local law.
- Business Process Improvement
- Customer Service