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Customer Service Representative - Manufacturing

AppleOne Carpinteria Full-Time
$21.00/ hour
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Seeking a Customer Service Representative with experience working in manufacturing. Candidate will have knowledge of production, engineering, quality, shipping, problem solving, RMA?s, good communication skills both written and oral, attention to detail, and be a self-starter. Responsibilities: •Handles incoming customer calls promptly, with extreme professionalism and patience •Responds to incoming fax, e-mail, and U.S. mail orders daily for all customer types. •Answers questions and resolves shipment/delivery issues and discrepancies •Processes and confirms all orders while maintaining customer files. •Participate in all product sales and promotions developed by the Marketing staff via cross-sales during incoming calls and cold calls from developed customer lists. Represent Customer Service Department at designated meetings or shows as required. •Coordinates and follows up with customers and Shipping as required ensuring product is documented and delivered per customer instruction and timing expectation. •Works cross-functionally •Supports Quality Assurance and Regulatory Affairs departments by participating in customer audits of the company facilities and processes •Exceptional phone and customer service skills •Strong verbal, written and interpersonal skills to effectively work in a team environment •Ability to manage multiple tasks, relate well to customers and resolve problems with minimum supervision. We are an equal employment opportunity employer and will consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, age (40 and over), gender identity, national origin, protected veteran status, disability or any other protected classification under federal and state law.
, , , , Must have experience working in Customer Service in a manufacturing environment.

Skills required

Customer Service
Operate Cash Register
Identify Customer Need
Resolve Customer Issue
Retention Management
Help Customer


Salary Details

Based on Job Title, Location and Skills
Below Avg. Average Above Avg.

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Customer Service Representative - Manufacturing
$21.00/ hour
Estimated Salary: $64K
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Job ID: CSR-TD-111_20972.136189


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Since 1964

On a journey around the world during the early 1960s, Bernard "Bernie" Howroyd had to work odd jobs in order to pay his way forward—selling encyclopedias in Australia to chocolates in Canada. Through these varied encounters, an incredible insight started to form in young Bernie’s mind: “No matter where people are from, no matter what language they speak, everyone deserves to be heard and respected.” Inspired and driven by this realization, he took that insight and started AppleOne Employment Services in Los Angeles in 1964.

Hiring Made Human

We at AppleOne have one true belief. We believe in people. Since 1964, we have connected the best people, their talents, skills, career goals, and aspirations with the best companies. We are "Career Gurus." We are "People-People." Let us introduce you!

AppleOne is part of the ActOne Family of Companies. Across our company groups—A-Check Global, AgileOne, and ATIMS—we are able to provide comprehensive services and technologies to our enterprise partners. Our integrity and quality of service is recognized by our ISO-9001:2008, IMAGE, and WMBE Certifications.

We have serviced Federal government over the years (including direct with FEMA). We are DCAA compliant. Recently, we formed a new corporation (ActOne Government Solutions, Inc.) specifically to service Federal government contracts.

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