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Company Contact Info

  • Ewing Township, NJ

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Customer Service Representative

Cenlar FSB • Ewing Township, NJ

Posted 27 days ago

Job Snapshot

Full-Time
Degree - 4 Year Degree
Banking - Financial Services, Insurance, Real Estate - Property Mgt
Customer Service
28

Applicants

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Job Description

Who is Cenlar?

You are.

Employee-owners have made Cenlar one of the nation’s largest mortgage subservicers. We have achieved success by empowering people with company ownership, real programs that provide avenues for advancement, and a great atmosphere that makes everyone look forward to the workday. Get your share of our success by considering the opportunity to join our team as a Customer Service Representative.

Responsibilities:

  • Participate in a six week training program and meeting assessment requirements throughout.

  • Research and resolve inquiries in a call center environment.

  • Work with all level of mortgage servicing inquiries, including payments, escrow analysis, insurance, tax, default.

  • Work in a fast paced, structured environment adhering to key performance metrics with high emphasis on quality and productivity.

  • Cross-sell products and services with focus on customer satisfaction and retention.

  • Meet individual and team goals for service level agreements on a daily basis.

  • Provide first call resolution and root cause analysis.

  • Process improvement in daily duties.

  • Interact with clients through telephone, email and face to face interactions.

  • Other duties as assigned.

Job Requirements

  • Bachelor’s degree or equivalent work experience preferred

  • Experience working with dialer systems in a call center environment preferred

  • Strong work ethic

  • Strict adherence to work schedule times and deadlines

  • Successful completion of new hire training program

  • Flexibility and ability to adapt to change quickly

  • Ability to work with all levels of management

  • Excellent Listening skills

  • Strong problem resolution skills

  • Excellent verbal and written communication skills

Total Rewards:

Cenlar FSB offers outstanding benefits which may include paid medical/dental/life insurance, 401k, employee ownership, tuition assistance, a supportive work environment, and genuine opportunities for advancement. Cenlar is a Drug Free Workplace and an Equal Employment Opportunity/Affirmative Action Employer -- M/F/D/V/SO.

Visit www.cenlar.com for more details.

Please apply online.

Job ID: 4519
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Average Salaries for

This estimated salary is an approximation based on compensation data points gathered from similar job postings or existing salaries for the same or similar job title within the same market. Average salary insights are based on aggregate data and are not specific to any individual job posting.

Customer Service Representative

National
$33,500
Ewing Township, NJ
$37,500