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Company Contact Info

  • Albuquerque, NM 87102
  • Charmaine Iglesias

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Bilingual Membership Representative

Healthcare Support • Albuquerque, NM

Posted 18 days ago

Job Snapshot

Full-Time
Healthcare - Health Services
Health Care
75+

Applicants

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Job Description

Are you an experienced Healthcare Customer Service Representative looking for a new opportunity with a prestigious healthcare company as a Healthcare Customer Service Representative? Do you want the chance to advance your career by joining a rapidly growing company? If you answered “yes" to any of these questions – this is the Healthcare Customer Service Representative position for you!

Company Job Description/Day to Day Duties:
Working with members in a call center environment. High volume inbound calls. Candidates can expect to take a minimum of 50 - 100 calls per day.

Duties:

  • Respond to incoming calls from members and providers excluding provider claims calls.
  • Achieve individual performance goals as it relates to call center objectives.
  • Answer member's questions about their benefits, assigned physician, check their demographic information, PCP, pharmacy, eligibility, and concerns.
  • Document call, topics discussed, and updates in 2 systems.
  • Multitasking, typing, toggling multiple systems on two screens, and providing customer service.

 Minimum Education / Qualifications:

  • High School Diploma/GED
  • Bilingual - Fluent in English and Spanish
  • Ability to work in a Fast Paced Inbound Call Center
  • Seeking a strong background in call center/customer service with at least 1 years of recent experience
  • 40 WPM

Hours for this Position:

Monday – Friday

Must be flexible to work any 8 hour shift between the hours of 8am-8pm

Advantages of this Opportunity:

  • Great salary - $14 per hour!!!
  • Great benefits: medical, dental, vision!!
  • Fun and positive work environment!

Interested in being considered?

If you are interested in applying to this position, please click “Apply Now” or email your resume to:

Charmaine Iglesias: [Click Here to Email Your Resumé]

Job ID: BHJOB4021_40801
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