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Call Center Manager – Healthcare

Exact Recruiting Solutions, Inc. Dallas Full-Time
$65,000.00 - $80,000.00 / year
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Call Center Manager – Healthcare
 
If you are a Call Center Director, Call Center Supervisor, Help Desk Director, Help Desk Manager, or Help Desk Supervisor with Healthcare experience then you need to read on...
 
Call Center Manager Opportunity Description
 
Our client is a well-established Software company that serves the Home Health and Hospice industries. They have a current opening for a Call Center Manager based in the Dallas, TX area.  This person will oversee the Call Center / Help Desk team that fields customer issue calls. We are looking for a data driven individual that can improve performance, processes, and customer satisfaction rates. Experience in a similar role for a healthcare organization required. Relocation candidates welcome!
 
An excellent compensation package is being offered to the selected candidate including: competitive base salary plus incentives, health and dental insurance, generous PTO, retirement plans (401k) and a real opportunity to grow!
 

Call Center Manager Job Requirements

  • Healthcare Call Center management experience.
  • Must be able to analyze Call Center Data and Metrics to improve quality.
  • Excellent communication and organization skills with the ability to lead a team.

 
Call Center Manager Job Responsibilities

  • Day-to-day oversight of a Call Center.
  • Monitor key performance indicators to improve processes, develop staff, and ensure customer satisfaction.
  • Collaborate with internal departments as needed.

Skills required

Human Resources
Management
Problem Solving
Leadership
Purchasing
Training And Development
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Job ID: 19-00158

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Exact Recruiting, A Simione Talent Solution is celebrating more than 10 years of excellence as an executive search and recruiting firm that works solely in the Home Care and Hospice industry. We have years of experience in matching qualified professionals with top companies throughout the country. We can benefit your job search in many ways, including:

  • Review your experience and recommend ideal job opportunities that only our firm knows about.
  • Give you detailed salary information that matches your experience, to compare to offers you already received.
  • Present your skills to multiple companies at once, so you will have many opportunities to choose from.

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