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Supervisor of Passenger (Customer) Services

WORLDWIDE FLIGHT SERVICES Las Vegas Full-Time
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The classification of Supervisor, Passenger Services includes the following:  supervises, coordinates, and controls airport passenger service functions; monitors the quality and quantity of work performance; ensures compliance with Company rules and regulation and Company safety standards; trains subordinates.  Areas of responsibility include all Passenger Service functions, Operations, and Weight and Balance and may include Line Cargo, Cabin Services, Ground Equipment, Facilities Maintenance, and Fueling. Proactively monitors the work of assigned employees to ensure that customer satisfaction, safety, security, quality and employee relations meet or exceed standards.  Ensures they administer practices in a fair and equitable manner, where all employees, customers, vendors and other third parties are treated with respect. Maintain and control all required aspects of the operation in accordance with the corporate security program and TSA legislation.  Ensure that the required company audit requirements are undertaken to ensure continuity and compliance at all times.  Read, understand and clarify the implementation of the site specific security plan and ensure that all WFS staff are issued with a relevant company ID and that they are required to display this identity badge.   The scope of the job may vary with the size of the operation and its primary line of business.  

Ability to read and interpret documents such as safety rules, operating and

maintenance instructions, and procedure manuals.

Ability to write routine reports and correspondence.

Ability to speak effectively before groups of customers or employees of organization.

Ability to add, subtract, multiply, and divide in all units of measure, using whole

numbers, common fractions, and decimals.

Ability to compute rate, percent and interpret bar graphs.

Ability to define problems, collect data, establish facts, and draw valid conclusions.

Ability to interpret extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.

Work in a high noise level environment.

Ability to lift 70 pounds.  No exceptions.

Work with minimal supervision.

Cognitive skills to set priorities and use independent judgment.

Ability to handle stress.

Reports to work on a regular and timely basis.

Required Experience

Valid Drivers License Associate's degree (A. A.) or equivalent from two-year college or technical school; six months to one year related experience and/or training; or equivalent combination of education and experience.  Ability to work rotating shifts including weekends, holidays, and days off.  Ability to read, write and fluently speak and understand the English language.

Recommended skills

Industrial Relations
Training
Safety Standards
Maintenance
Mathematics
Information Security
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Job ID: 1366-629

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In those early days, I competed against a much bigger organisation but through our commitment, hard work and the quality of service we delivered, we prospered and, in fact, some years later, we acquired our former competitor. Even as WFS has grown and established a global presence, my message to our teams around the world has always been to focus on being the best at meeting our customers’ requirements – and that is how we have become a trusted partner to over 300 airlines, airports and other customers.We also understand that being the best means proving this every single day. Every passenger we welcome, every piece of cargo we process, and every aircraft we handle is another test of our quality and reliability. I am confident we have a global team of handling professionals that ensure we meet this challenge.

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