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- Cheverly, MD
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Ambulatory Care Coordinator
University of Maryland Capital Region Health • Cheverly, MD
Posted 29 days ago
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To assess and identify patient needs to ensure that safety and high quality care is provided through nursing interventions, education, patient advocacy and coordination of services within an outpatient care setting.Responsibilities
- Facilitates patient care services by managing and individualizing care for patients and their families.
- Identifies patients overdue for visits, labs, or referrals and arranging for follow up services as appropriate.
- Identifies patients not meeting clinical goals, (for example: BP control or glucose control, anticoagulant therapy) and arranging for follow-up services by protocol or as appropriate.
- Creating patient, physician, and clinic level quality performance reports.
- Conducts pre-visit chart review
- Works with patients and families on Self-Management Support
- Assessing and working on the patient’ readiness to change, the importance of change, and confidence in ability to change.
Coordination of Care
- Assists as liaison with patients and their families to physicians, clinical staff, and other departments.
- Acting as a liaison with hospitalized patients and the clinic. Following up with assigned established clinic/office panel patients by phone shortly after hospital discharge or emergency room visit.
- Pro-actively acts as patient advocate, responding to and working to resolve patient concerns.
- Providing a link to community resources collaboratively with social worker/case manager
- Involvement in Performance Improvement activities.
- Ensures the smooth and timely flow of patients within the clinical area responding to high volumes of patients in short-term time spans.
- Demonstrate, understand and perform triage activities for all walk-in patients and medical phone inquiries; using reasonable and astute clinical judgments in order to expedite the appropriate care and treatment of patients.
- Provides working oversight and delegates tasks to licensed practical nurses, and non-licensed medical staff.
- Support and ensure accuracy of LPN/Medical assistant who obtain initial information from patients (i.e.: vital signs, symptoms, and complaints) through interviewing patients and reviewing documentation
- Provide nursing care based on physician and mid-level provider orders, to meet the needs (physical, mental, and emotional) of patients.
- Documents patient's response in medical record and ensures appropriate patient consents and authorizations are obtained all medical treatment
- Maintain universal precautions and infection control practices.
- Prepare patients for examination and assist physician upon request.
- Assess patient condition, recognize adverse signs and symptoms, and react swiftly in emergency situations.
- Administer medications per facility protocols, as prescribed by provider
- Perform a range of nursing procedures, including dressing changes, suture removal, oxygen administration, wound irrigations and catheterizations.
- Assist the providers as required in ensuring all patient information on electronic encounter documentation is complete and accurate.
- Teach patients and/or families proper home health care activities, such as giving injections, taking blood pressures, changing would dressings, etc.
- Comply with all Federal, state, local, Joint Commission, Occupational Safety and Health Administration (OSHA), regulations, directives and standards.
- Maintain confidentiality of all information and support patients’ privacy, rights, and safety.
- Schedules patients' appointments, tests, and procedures via on-line computer system or telephone, and reinforces physician instructions in person and through telephone contact
- Provide coverage for other clinical areas (as required).
- Perform other work-related duties as assigned.
- At least 3 years of nursing experience within specialty area
- 1 year ambulatory care experience preferred.
- Current Maryland license in good standing as a Registered Nurse.
- BSN preferred.
- BLS CPR certification