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  • Los Angeles, CA

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Director, Sales and Service

Gate Gourmet • Los Angeles, CA

Posted 1 day ago

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Job Description

Director, Sales & Service

Discover the Difference You Can Make at Gate Gourmet

Gate Gourmet, a gategroup company, is the world’s largest independent provider of catering and provisioning services for the airline industry.  For the past 70 years, we have served over 250 carriers in more than 30 countries. Gate Gourmet combines culinary expertise with the highest standards of food safety and production to deliver delicious, healthy, and affordable meals to over 270 million travelers around the globe.

We are currently looking for a Director, Sales and Service to join our Commercial team based in Los Angeles, California. Reporting to the VP, Sales and Service, the Director, Sales and Service

responsible for developing and maintaining a good, professional, cross-functional relationship within Gate Gourmet operations and corporate counterparts.  The position establishes effective communication at all levels of customer and operational interaction.  Responsible for overall account maintenance, growth, profitability.

Main Duties and Responsibilities:

  • Establish and maintain communications with all levels of Airline Management, including Strategic Sourcing, Operations, Finance and On Board Service Groups which impact customer relationships

  • Identify existing or potential business opportunities.Advise and recommend to corporate management effective solutions.Develop proposals for new business opportunities

  • Manage a system for evaluation customer and system performance.Recommend corrective and remedial action to improve customer relationships

  • Insure Gate Gourmet and customer relationships and overall company objectives are being maintained and achieved

  • Consults with airline customers to identify business development opportunities that will be mutually beneficial

  • Provide technical assistance and guidance in culinary trends, airline processes, operational improvements leading to cost savings initiatives for both parties

  • Assist Vice President in coordinating and negotiating all pricing and contractual negotiations with the appropriate airline and corporate personnel

  • Maintains key performance indicators

  • Manage new station and new service start-ups as assigned

  • Plan and conduct marketing research and intelligence analysis to research current and future competitive trends in order to insure Gate Gourmet’s competitive edge

  • May be required to work on special assignments as directed Vice President, Sales & Service

  • Negotiate catering agreements with airline customers

  • Negotiate annual price increases

  • Assist corporate finance in maintaining timely payments from our airline customers



  • Bachelor’s Degree (required)
  • Master’s Degree (preferred)

Work Experience:

  • 7+ years progressive sales and service or business development experience required

  • 5 years experience in airline catering or food service industry preferred

    Technical Skills: (Certification, Licenses and Registration)

  • Must be able to obtain AOA access

  • Must have a valid drivers license

  • Must have a valid passport

    Job Skills:

  • Proficient in all Microsoft Office Applications

  • Employee management and development

    Language / Communication Skills:

  • Proven presentation and communication skills (oral and written)

Job Dimensions

Geographic Responsibility: North America

Type of Employment: Full Time

Travel %: Willing to travel domestically and internationally as required.

Exemption Classification: Exempt

Internal Relationships: Operations, corporate counterparts

External Relationships: Customers, vendors

Work Environment / Requirements of the Job: Extended work hours, High degree of confidentiality, Working knowledge of kitchen operations, Domestic and International customer experience in and operational setting

Budget / Revenue Responsibility: (Local Currency)

Organization Structure

Direct Line Manager (Title):  VP, Sales & Service / Director, Global Account, CCO

Dotted Line Manager (Title, if applicable):  N/A

Number of Direct Reports: 1-2

Number of Dotted Line Reports: N/A

Estimated Total Size of Team: 2-3

gategroup Competencies Required to be Successful in the Job:

  • Thinking – Information Search and analysis & problem resolution skills

  • Engaging – Understanding others, Team Leadership and Developing People

  • Inspiring – Influencing and building relationships, Motivating and Inspiring, Communicating effectively

  • Achieving – Delivering business results under pressure, Championing Performance Improvement and Customer Focus

Demonstrated Values to be Successful in the Position

Employees at gategroup are expected to live our Values of Excellence, Integrity, Passion and Accountability. To demonstrate these Values, we expect to observe the following from everyone:

  • We treat each other with respect and we act with integrity

  • We communicate and keep each other informed

  • We put our heads together to problem solve and deliver excellence as a team

  • We have passion for our work and we pay attention to the little details

  • We foster an environment of accountability, take responsibility for our actions and learn from our mistakes

  • We do what we say we will do, when we say we are going to do it

  • We care about our coworkers, always taking an opportunity to make someone’s day better

The above statements are intended to describe the general nature and level of work being performed by the individual(s) assigned to this position.  They are not intended to be an exhaustive list of all duties, responsibilities, and skills required.  Management reserves the right to modify, add, or remove duties and to assign other duties as necessary.  In addition, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.

Candidates will be required to go through Pre-employment drug screen, criminal background check, and/or airport fingerprinting.

gategroup is an equal opportunity employer committed to workforce diversity.  All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status or other category under applicable law.

For further information regarding Equal Employment Opportunity, copy and paste the following URL into your web browser:


Job ID: 6486
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