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- Los Angeles, CA
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Director, Sales and Service
Gate Gourmet • Los Angeles, CA
Posted 25 days ago
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Director, Sales & Service
Discover the Difference You Can Make at Gate Gourmet
Gate Gourmet, a gategroup company, is the world’s largest independent provider of catering and provisioning services for the airline industry. For the past 70 years, we have served over 250 carriers in more than 30 countries. Gate Gourmet combines culinary expertise with the highest standards of food safety and production to deliver delicious, healthy, and affordable meals to over 270 million travelers around the globe.
We are currently looking for a Director, Sales and Service to join our Commercial team based in Los Angeles, California. Reporting to the VP, Sales and Service, the Director, Sales and Service
responsible for developing and maintaining a good, professional, cross-functional relationship within Gate Gourmet operations and corporate counterparts. The position establishes effective communication at all levels of customer and operational interaction. Responsible for overall account maintenance, growth, profitability.
Main Duties and Responsibilities:
Establish and maintain communications with all levels of Airline Management, including Strategic Sourcing, Operations, Finance and On Board Service Groups which impact customer relationships
Identify existing or potential business opportunities.Advise and recommend to corporate management effective solutions.Develop proposals for new business opportunities
Manage a system for evaluation customer and system performance.Recommend corrective and remedial action to improve customer relationships
Insure Gate Gourmet and customer relationships and overall company objectives are being maintained and achieved
Consults with airline customers to identify business development opportunities that will be mutually beneficial
Provide technical assistance and guidance in culinary trends, airline processes, operational improvements leading to cost savings initiatives for both parties
Assist Vice President in coordinating and negotiating all pricing and contractual negotiations with the appropriate airline and corporate personnel
Maintains key performance indicators
Manage new station and new service start-ups as assigned
Plan and conduct marketing research and intelligence analysis to research current and future competitive trends in order to insure Gate Gourmet’s competitive edge
May be required to work on special assignments as directed Vice President, Sales & Service
Negotiate catering agreements with airline customers
Negotiate annual price increases
Assist corporate finance in maintaining timely payments from our airline customers
- Bachelor’s Degree (required)
- Master’s Degree (preferred)
7+ years progressive sales and service or business development experience required
5 years experience in airline catering or food service industry preferred
Technical Skills: (Certification, Licenses and Registration)
Must be able to obtain AOA access
Must have a valid drivers license
Must have a valid passport
Proficient in all Microsoft Office Applications
Employee management and development
Language / Communication Skills:
Proven presentation and communication skills (oral and written)
Geographic Responsibility: North America
Type of Employment: Full Time
Travel %: Willing to travel domestically and internationally as required.
Exemption Classification: Exempt
Internal Relationships: Operations, corporate counterparts
External Relationships: Customers, vendors
Work Environment / Requirements of the Job: Extended work hours, High degree of confidentiality, Working knowledge of kitchen operations, Domestic and International customer experience in and operational setting
Budget / Revenue Responsibility: (Local Currency)
Direct Line Manager (Title): VP, Sales & Service / Director, Global Account, CCO
Dotted Line Manager (Title, if applicable): N/A
Number of Direct Reports: 1-2
Number of Dotted Line Reports: N/A
Estimated Total Size of Team: 2-3
gategroup Competencies Required to be Successful in the Job:
Thinking – Information Search and analysis & problem resolution skills
Engaging – Understanding others, Team Leadership and Developing People
Inspiring – Influencing and building relationships, Motivating and Inspiring, Communicating effectively
Achieving – Delivering business results under pressure, Championing Performance Improvement and Customer Focus
Demonstrated Values to be Successful in the Position
Employees at gategroup are expected to live our Values of Excellence, Integrity, Passion and Accountability. To demonstrate these Values, we expect to observe the following from everyone:
We treat each other with respect and we act with integrity
We communicate and keep each other informed
We put our heads together to problem solve and deliver excellence as a team
We have passion for our work and we pay attention to the little details
We foster an environment of accountability, take responsibility for our actions and learn from our mistakes
We do what we say we will do, when we say we are going to do it
We care about our coworkers, always taking an opportunity to make someone’s day better
The above statements are intended to describe the general nature and level of work being performed by the individual(s) assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required. Management reserves the right to modify, add, or remove duties and to assign other duties as necessary. In addition, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.
Candidates will be required to go through Pre-employment drug screen, criminal background check, and/or airport fingerprinting.
gategroup is an equal opportunity employer committed to workforce diversity. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status or other category under applicable law.
For further information regarding Equal Employment Opportunity, copy and paste the following URL into your web browser: www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf