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  • 889 Ridge Lake Boulevard
    Memphis, TN 38120

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Franchise Sales Assistant

ServiceMaster • Memphis, TN

Posted 19 days ago

Job Snapshot

Other Great Industries
Customer Service, Professional Services, Business Development


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Job Description

Works closely with assigned Market Expansion Managers to learn the franchise sales business and potentially progress to higher levels within the organization. Responsible for initial qualification of leads for franchise opportunities including sending emails and franchise materials to prospects, updating the database and tracking contracts won and revenue generated. Researches and identifies independent business prospects via internet sources, business listings, directories, etc. Identifies conversion opportunities by presenting franchise features and benefits. Qualifies prospective customers, and works with Expansion Manager and Brand Leaders to navigate prospective buyers through the purchase process.

Job Responsibilities

1. Contacts potential prospects and presents franchise opportunities; sends materials to interested prospects.
2. Answers franchise prospect lead line, determines level of interest and validity of request, and dispatches qualified leads to franchise owners or Market Expansion Managers.
3. Discerns if businesses have an interest in pursuing frachise opportunities
4. Uses various methods to identify prospects that are independent businesses providing the same services as SVM Clean, Furniture Medic, AmeriSpec, Plumbing, and Merry Maids franchises.
5. Researches each prospect via internet sources, business listings, directories, etc. to screen for our criteria.
6. Gathers initial intelligence on potential prospects and provides information to Market Expansion Manager.
7. Coordinates sales efforts and activities for prospects with Market Expansion Managers and Brand Leaders.
8. For prospects intending to purchase a franchise license, creates necessary documents under direction of Market Expansion Manager; responsible for assisting prospects and serves as liaison and primary contact, ensures all documentation is completed and submitted accurately and timely.
9. Provides some administrative office support to Market Expansion Managers.
10. Assists Marketing by managing email and direct marketing campaigns, assisting with pilots and projects, etc.

Job Requirements

1. Bachelor’s degree plus 3 years of sales or marketing experience
2. At least 2 years experience in franchise sales preferred
3. Knowledge and understanding of contracts preferred
4. Ability to engage over the phone
5. Ability to gather information from prospects and other sources
6. Strong verbal and written communication skills
7. Good sales presentation and sales skills

Physical Demands and Working Conditions

The physical demands are representative of those that must be met by an employee to perform the essential function to this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Incumbent must be prepared to:

• Move up to 10 pounds occasionally, by lifting, carrying, pushing, pulling, or otherwise repositioning objects.
• Sitting for long periods of time while using office equipment such as computers, phones and etc.
• Fingering and Repetitive motions; such as movement of wrists, hands and fingers while picking, pinching and typing during your normal working environment.
• Express or exchange ideas with others through the use of spoken word, quickly, accurately, and at an easily audible volume, and receive detailed information through oral communication at usual speaking levels without correction, and/or make fine discriminations in the nature of sounds in the environment.

Incumbent is required to have:

• Close visual acuity to perform detail oriented activities at distances close to the eyes, as well as visual acuity to perform activities at or within arm’s reach with skill, control, and accuracy, such as preparing and analyzing data, viewing computer screen and expansive reading.

Incumbent will be subject to:

• Inside working conditions: The change of building environment such as with or without air conditioning and heating.

ServiceMaster is committed to Diversity and Inclusion. We encourage diverse candidates to apply to this position.

An Equal Opportunity/Affirmative Action Employer – of Minorities/Females/Veterans/Individuals with Disability/Sexual Orientation/Gender Identity.


The above statements are intended to describe the general nature and level of work being performed by associates assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.
Job ID: 629050
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